Antonio Cordova

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Utilized Salesforce and Zoho CRM software to manage client information, track leads, and monitor sales progress.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting Large Target Accounts.
• Expanded customer base through door to door and follow up techniques.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and company profitability.
• Streamlined sales process, reducing time from lead to close.
• Ability to study product and troubleshoot for technicians before sending them out to job site for repairs on equipment.

My responsibilities at Artesian Water included:

• Being able to work under no supervision.
• Installing ice machines, water machines, and small air purifiers.
• Experience on scissor lift use and safety.
• Servicing and maintenancing equipment daily.
• Explaining service routines and billing to customers.
• Filling out weekly inventory as well as reporting work activity daily.
• Training new service technicians.
• Providing assistance to other branches during Large Target Account projects in and out of state.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Communicated professionally with colleagues and clients.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Driving company vehicle for more than 6+ hours a day.

Service Technician Installer responsibilities

• Being able to work in tight spaces and awkward angles
• Driving a company vehicle for more than 6+ hours
• Sometimes working for more than 15 hours a day until the job is complete
• Using PVC or PEX tubing to install whole home filtration units as well as reverse osmosis systems
• Fluent knowledge in basic tools and drills
• Being able to work under no supervision
• Taking care of company equipment such as tools, electronics, and financial paperwork
• Being a team player and having the ability to communicate to make sure all coworkers are on the same page
• Worked with Sales to resolve financial problems, improve operations and provide exceptional customer service
• Evaluated equipment to determine if it needed to be repaired or replaced.

• My responsibilities as a Preventative Maintenance Tech included
• Performing internal and external cleaning of all GCG games in the field environment
• Communicate any machine issues for repair with supervisor and/or GCG game technicians
• Perform all tasks with little to no supervision
• Drive company car between casino locations
• Helping GCG with Casino projects and the assembly of casino slot games
• Working with customers on a daily basis to resolve issues and ensure satisfaction