ANTONIO DACOSTA
BROOKLYN,NY
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
27
27
years of professional experience
Work History
Cellular Phone Distributor
MPH Consulting Group LLC
New York, NY
10.2024 - Current
- Built and maintained a loyal customer base, resulting in a high rate of repeat business
- Provided exceptional customer service by actively listening to customers' needs and recommending appropriate products and services
- Demonstrated expertise in various cellular devices, plans, and accessories, assisting customers in informed purchasing decisions
Courier UBER Eats
UBER Technologies, Inc.
New York, NY
08.2019 - Current
- Established lasting relationships with customers through timely package deliveries and professional interactions
- Managed delivery routes efficiently to ensure punctuality and customer satisfaction
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Cleaner, Ancillary
HANDY
Brooklyn, NY
04.2018 - Current
- Conduct thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming to uphold high standards of cleanliness
- Ensure compliance with company policies and industry regulations for hygiene and safety
- Utilize a variety of cleaning equipment and supplies to achieve optimal results while prioritizing safety for myself and others
- Collaborate effectively with team members to coordinate tasks, ensuring timely completion of all duties
- Adhere to strictly security protocols in secure environments and when managing confidential documents
- Complete daily checklists to ensure all tasks are finished thoroughly and on schedule
- Maintain a positive attitude in challenging situations, consistently delivering excellent customer service
Ancillary General Help
MASTEELLONE DELICATESSEN
New York, NY
11.2009 - 08.2011
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance loyalty and satisfaction
- Collaborated with team members to provide excellent customer service, manage checkout processes, control stock, and maintain overall store cleanliness
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Call Center Operator
Market Researcher UNIVERSAL SURVEY CENTER
New York, NY
11.2006 - 03.2010
- Gauge the public opinion to improve companies products and services
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Cashier/Customer Service
PAPA JOHNS PIZZERIA
New York, NY
08.2007 - 01.2009
- Assisted customers with purchases, locating items, and enrolling in reward programs to enhance loyalty and satisfaction
- Operated cash registers to process customer orders, compute bills, and handle cash, check, and credit card transactions
- Disinfected counters and wiped down food prep surfaces to prevent cross-contamination and ensure food safety
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Stock Clerk
WIN DISCOUNT
New York, NY
10.2003 - 11.2005
- Organized and faced products on displays and shelves in accordance with company policy to enhance product visibility and accessibility
- Removed debris and packaging from boxes, ensuring proper recycling and disposal practices were followed
- Maintained a clean and orderly facility through basic porter duties, supporting overall store operations
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
Jewelry Runner
CARATS by STACEY Incorporated
New York, NY
05.1998 - 12.2002
- Resolved complaints and issues involving both guests and employees
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Ran errands for various employees throughout company.
- Directly interacted with customers at each location to build loyalty.
Education
Associate of Arts -
East Side Community High School
New York, NYSkills
- Customer service
- Time management
- Attention to detail
- Basic Computer skills
Languages
English
Full Professional
Timeline
Cellular Phone Distributor
MPH Consulting Group LLC
10.2024 - Current
Courier UBER Eats
UBER Technologies, Inc.
08.2019 - Current
Cleaner, Ancillary
HANDY
04.2018 - Current
Ancillary General Help
MASTEELLONE DELICATESSEN
11.2009 - 08.2011
Cashier/Customer Service
PAPA JOHNS PIZZERIA
08.2007 - 01.2009
Call Center Operator
Market Researcher UNIVERSAL SURVEY CENTER
11.2006 - 03.2010
Stock Clerk
WIN DISCOUNT
10.2003 - 11.2005
Jewelry Runner
CARATS by STACEY Incorporated
05.1998 - 12.2002
Associate of Arts -
East Side Community High School