Antonio Davie
Burton,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Adult Services Program Manager
Department of Health and Human Services
Flint, MI
12.2022 - Current
- Provided guidance and support to Adult Services team members in order to achieve targets within defined deadlines.
- Conducted regular meetings with Adult Services team members to review progress and address any issues or concerns arising from the program execution process.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Worked closely with other departments to support Adult Services program technical aspects.
- Reviewed completed work to verify consistency, quality and conformance.
- Generated and delivered reports, program review presentations and other program status updates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed and interpreted complex data sets and reports.
- Managed external client and community business partner relationships.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Adult Service Specialist
Department of Health and Human Services
01.2018 - 12.2022
- Independent Living Specialist with the Medicaid funded Home Help Program
- Completes in home assessments with new clients and preparing appropriate functional services for independent living
- Customer service interactions through CHAMPS new provider enrollments
- Receive phone intake referrals and customers concerns
- Personal client training of the CHAMPS computer system for monthly payment
- Case management of approved clients semiannual assessments for accurate modifications
- Trained in the Independent Living Specialist Program and Adult Protection Services Legal.
Service Specialist
Department of Health and Human Services
Ingham County
01.2015 - 01.2018
- Provide children safety and family support through community services referrals and cover intervention
- Engage families through the Michigan child protection laws
- Actively inform parents of their rights and how to correct improper behavior and actions with their child to remove the threat of harm
- Weekly home and school visits made with children and families
- Certified Child Welfare Training Institute recipient.
Education
Bachelor of Arts - Family Life Education
Spring Arbor University
Skills
- MS Office
- MS Word
- MS Excel
- PowerPoint
- Outlook
- Leadership
- Skilled multi-tasker
- Excellent Interpersonal skills
- Culturally-sensitive
- Creativity
- Team Work
- Customer Service
Accomplishments
2019 MDHHS representative for the Attorney General Elder Abuse Task Force Tour in Flint, MI.
2019 Attended Leadership Foundations for Emerging Leaders Training.
2020 Certificate of Excellence Awards recipient.
2021 Participated in MiAIMS Time Study for EVV Recoupment.
2021 Celebrating Hope Award recipient.
2022 Participated in MiAIMS testing for new recoupment calculator.
2022 Member of the BCS 2 DEI group.
2022 Home Help Program presenter at February 2022 Genesee County Commission on Aging meeting.
2023 Current MDHHS Representative for the Valley Area Agency on Aging Advisory Board - Vice President.
References
Available upon request
Timeline
Adult Services Program Manager
Department of Health and Human Services
12.2022 - Current
Adult Service Specialist
Department of Health and Human Services
01.2018 - 12.2022
Service Specialist
Department of Health and Human Services
01.2015 - 01.2018
Bachelor of Arts - Family Life Education
Spring Arbor University