GARY ONDO EKUA ONGUENE
Dallas,TX
Summary
complex customer inquiries. Passionate about building strong customer relationships driving brand loyalty and increasing customer engagement. My goal is to provide an excellent service to the company where I work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CMAE
AUSTIN AND BRIDGE
DALLAS, TX
11.2023 - 10.2024
- Controlling haul route traffic either through flags or traffic signals.
- Monitoring Air Traffic Control communications using VHF and OPPS radio tuned into the appropriate frequency when engaging in flagging operations at or near an active taxiway.
- Control any vehicle entering or exiting the construction closure.
- Give driver instructions, follow the instructions of the flag person, escort the vehicles to the release point inside the work area, upon arrival at the work area release point, verify that all vehicles have arrived.
MAINTENANCE ATTENDANT
PEAK PARKING
DALLAS, TX
10.2022 - 10.2023
- Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, or other grounds features
- Troubleshoot problems of the barrier arm or an access barrier arm with all the propper equipment
- Start up and shut down processing equipment
- Inspect, operate, or test machinery or equipment to diagnose machine malfunctions
- Perform general cleaning of buildings or properties
- Removed any broken sign and Installing new ones ( directional and QR code signs to allow customers to pay)
LAPTOP REPAIR TECHNICIAN
INFOCOMM SMS
Coppell, TX
10.2020 - 09.2022
- Updated and replaced outdated drivers and software for computers and office machines
- Replaced defective components and parts on malfunctioning computers and office machines
- Assisted customers with technical support inquiries
- Diagnosed and troubleshot problems repairing and restoring machines to peak performance
- Explained diagnostic findings to customers and outlined repair or service options
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
PARTS DELIVERY SPECIALIST
CREST VOLVO OF FRISCO
Frisco, TX
08.2019 - 09.2020
- Receives damaged or defective goods returned to establishment
- Ensures that outgoing shipments meet specifications
- Packs items into containers using appropriate spacers fillers and protective padding
- Selects containers and assembles if necessary
- Verify information against bills of lading invoices orders and rates.
- Gather the requested parts from differents shops and delivery each part to their respective shop
PARTS DISTRIBUTOR
SMS INFOCOMM
Lewisville, TX
06.2017 - 05.2019
- Processing orders for the wearhouse
- Complete necessary paperwork for employees
- Use RF scanner to produce labels identifying repack case contents
- Transport pallets of finishing parts
- Generate leads for outside sales representative including organizing monitoring and updating Microsoft CRM program.
Driver, Warehouse Orders
Honda David Mcdavid
Frisco, TX
01.2014 - 02.2017
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
Associate of Science - Electrical Engineering
Richland College
Dallas, TX12.2022
High School Diploma -
05.2013
Skills
- Brand loyalty
- Experienced
- Building relationships
- Collaboration
- Expert
- CPR
- Customer engagement
Certification
CPR
INSIDER THREAT TRAINING
ACTIVE SHOOTER TRAINING
AOA AWARENESS TRAINING
NON-MOVEMENT AREA DRIVER TRAINING
ONE DFW
SECURITY INITIAL TRAINING
Timeline
CMAE
AUSTIN AND BRIDGE
11.2023 - 10.2024
MAINTENANCE ATTENDANT
PEAK PARKING
10.2022 - 10.2023
LAPTOP REPAIR TECHNICIAN
INFOCOMM SMS
10.2020 - 09.2022
PARTS DELIVERY SPECIALIST
CREST VOLVO OF FRISCO
08.2019 - 09.2020
PARTS DISTRIBUTOR
SMS INFOCOMM
06.2017 - 05.2019
Driver, Warehouse Orders
Honda David Mcdavid
01.2014 - 02.2017
Associate of Science - Electrical Engineering
Richland College
High School Diploma -
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