Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonio Estrada

San Benito,Texas

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Qualfon T-mobile
Harlingen, Texas
12.2020 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

High School Diploma -

San Benito High School
San Benito, TX
03-2019

Skills

  • Account Servicing
  • Lead prospecting
  • Customer Service
  • Sales closing
  • Personnel Training
  • Sales expertise
  • Relationship Building
  • Product management and pricing

Timeline

Customer Service Representative

Qualfon T-mobile
12.2020 - 09.2024

High School Diploma -

San Benito High School

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Antonio Estrada