Antonio Evege
Byram,MS
Summary
Driven professional with a track record of enhancing customer satisfaction at Knight Consulting Group through expert complaint handling and proficient use of CRM software. Demonstrated ability to manage high call volumes and maintain professional relationships, achieving a significant increase in repeat business. Skilled in both customer focus and logistical coordination, ensuring optimal operational efficiency and inventory management.
Overview
7
7
years of professional experience
Work History
Pharmacy CSR
Knight Consulting Group
2023.02 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Real Estate Assistant
Next Level Real Estate LLC
2018.01 - 2023.04
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
Logistics Specialist
US Army
2018.08 - 2022.01
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Education
Camp Shelby
Hattiesburg, MS06.2018
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
Timeline
Pharmacy CSR
Knight Consulting Group
2023.02 - Current
Logistics Specialist
US Army
2018.08 - 2022.01
Real Estate Assistant
Next Level Real Estate LLC
2018.01 - 2023.04
Camp Shelby
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