Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Walker

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Licensed Pharmacy Tech/CSR

RX Partners
03.2023 - Current
  • Taking calls from fertility patients to order fertility medications, verifying insurance coverage

Patient Service Rep

Ascension Medical Group-Nashville, TN
07.2022 - 10.2022
  • Checking patients in/out, scheduling appointments, collecting copays, communicating directly w/ clinic providers, etc

Enrollment Specialist-Remote

Change Healthcare - Nashville, TN
02.2020 - 04.2022
  • Processing spreadsheets, reviewing EFT/ERA forms to arrive or deny

Account Manager/Sales

Dell Computers - Nashville, TN
04.2015 - 11.2019
  • Managing an account set of 40+ accounts, creating quotes/proposals, handling small, medium, and large registered deals, maintaining pipeline

Customer Care Representative

CVS Health - Nashville, TN
11.2013 - 02.2015
  • Taking incoming calls from new and potential Medicare Members, changing plans and signing members up for new plans, explaining benefits to members, placing orders for mail order RX's

Call Center Reservations Supervisor

Innlink Central Reservations - Hendersonville, TN
04.2013 - 12.2014
  • Overseeing agents, training new agents, scheduling breaks/lunches, interacting w/ hotel guests over the phone to book reservations, handling escalations

Inside Sales Representative

Comcast - Nashville, TN
11.2011 - 07.2012
  • Taking incoming calls from new and existing customers, setting up new services, upgrading existing services, upselling, processing payments, trouble shooting

Appointment Setter

American Home Design - Goodlettsville, TN
04.2011 - 11.2011
  • Placing outbound calls to previous customers to set up in home demos of home improvement products such as, sunrooms, bath overlays, replacement windows

Call center Reservations Supervisor

Innlink Central Reservation - Hendersonville, TN
03.2008 - 04.2011
  • Overseeing agents, training new agents, scheduling breaks/lunches, interacting w/ hotel guests over the phone to book reservations over the phone, handling escalations

Customer Service Representative

Afni - Bowling Green, KY
07.2006 - 02.2007
  • Taking incoming calls from Verizon's wireless customers to set up new service, upgrading existing service, processing payments, basic trouble shooting

Front Desk Staff/Night Audit

Hampton Inn and Hampton Inn & Suites - Franklin, KY
03.2005 - 07.2006
  • Checking in/out guests, running night audits

Education

High School Diploma -

Reeths-Puffer High School
Muskegon, MI
05.1999

Skills

  • Supervisory Skills/Experience
  • Call center experience
  • Customer Focus
  • Complaint Handling

Timeline

Licensed Pharmacy Tech/CSR

RX Partners
03.2023 - Current

Patient Service Rep

Ascension Medical Group-Nashville, TN
07.2022 - 10.2022

Enrollment Specialist-Remote

Change Healthcare - Nashville, TN
02.2020 - 04.2022

Account Manager/Sales

Dell Computers - Nashville, TN
04.2015 - 11.2019

Customer Care Representative

CVS Health - Nashville, TN
11.2013 - 02.2015

Call Center Reservations Supervisor

Innlink Central Reservations - Hendersonville, TN
04.2013 - 12.2014

Inside Sales Representative

Comcast - Nashville, TN
11.2011 - 07.2012

Appointment Setter

American Home Design - Goodlettsville, TN
04.2011 - 11.2011

Call center Reservations Supervisor

Innlink Central Reservation - Hendersonville, TN
03.2008 - 04.2011

Customer Service Representative

Afni - Bowling Green, KY
07.2006 - 02.2007

Front Desk Staff/Night Audit

Hampton Inn and Hampton Inn & Suites - Franklin, KY
03.2005 - 07.2006

High School Diploma -

Reeths-Puffer High School

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Sarah Walker