AMALYNDA TABAYOYON
Summary
Customer service-oriented individual with a demonstrated history of problem-solving through involvement and effective communication. Critical thinking and analytical thinking strategies. Exceptionally organized, with excellent written and oral communication. Operational, Financial Management. Internal/External Community Outreach. Career guidance, exploration, finance, legal, and research. Diverse educational background and experience, team leader and problem solver.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
CSR and BI
SBA: Field Operations Center West
12.2024 - Current
- Respond to Customer Inquiries
- Answered questions about SBA disaster assistance programs, including loan types, eligibility requirements, and application processes
- Provided information about federally declared disasters and the SBA's disaster loan program
- Prepared written responses to email inquiries
- Assisted with Loan Applications
- Assisted businesses, homeowners, and renters in navigating the disaster loan application process
- Assisted with completing loan applications and gathering necessary documentation
- Guided loan eligibility and repayment terms
- Coordination and Outreach
- Worked with federal, state, and local partners to coordinate disaster relief efforts
- Conducted outreach to elected officials, the media, and the public to raise awareness about SBA disaster assistance programs
- Participated in damage assessments with federal, state, local, and tribal stakeholders
- Assisted borrowers with loan closing documents and borrower payments
- Prepared forms and letters
- Traveled to disaster sites and encountered hazardous working and/or living conditions
- Job Type: Interim Fulltime 50+ hours per week
Tax Analyst
Intuit
12.2024 - Current
- Assisted individuals and businesses in completing their tax returns using Intuit TurboTax products
- Provided quality tax return preparation services tailored to the unique needs of each client, ensuring all their tax obligations were fulfilled
- Provided customers with dependable solutions by leveraging government websites and specialized resources
- Used straightforward language to make complex information accessible
- Connected with clients through advanced video communication software with precise records of all customer communications
- Job Type: Seasonal Flex Hours 20-60 per week
Auditor
AFAA: Peterson Area Audit Office
06.2023 - 02.2024
- Independently accomplished a variety of GAGAS-compliant performance audits across installation following GAGAS and Air Force Agency policies
- Aided with numerous enterprise-level audits and other non-audit services
- Demonstrated mastery of installation functions through the development of complex audit programs and recommendations improving Air Force operations
- Consistently identified and used comprehensive and innovative research methods to identify relevant audit topics that emphasize Air Force mission impacts
- Skillfully briefed management at the Squadron, Group, and Wing levels regarding audit results and risks associated with internal control deficiencies
- Government Purchase Card holder, evaluate and review purchases in the office and for the department
- Purchased and approved requested supplies and materials within budget and maintained budget for the fiscal year
- Inventories Government Furnished Property – Equipment (GFE) and Government Property – Materials (C-ICP) Team Camo and Parcs
- Reviewed inventories from government contractor facilities and systems used to identify products in the warehouses
- Job Type: Permanent Fulltime 40 hours per week
Paralegal Specialist
Small Business Administration
05.2021 - 05.2023
- Researched and provided interpretation of the disaster loan program's laws, regulations, policies, and standard operating procedures and provided guidance and support to program managers and loan officers
- Monitored and managed 300-500 accounts, contacted borrowers and reviewed draft loan authorizations for all loans, as required, and for cases involving non-routine conditions, facts, or other circumstances
- Ensured loan application compliance with legal requirements, eligibility, capacity, and authority of the borrowers to incur debt, validity of proposed pledge of collateral etc
- Used computer-based systems to identify if all needed loan closing documents are received and to provide necessary instructions for proper creation of documents by others
- Addressed inquiries and concerns of borrowers and their authorized representatives regarding legal issues and requirements of closing and legal basis of various terms, conditions, and collateral requirements
- Responded to loan related inquiries from, and preparing correspondence for, a wide range of customers such as Attorneys, borrowers, managers/supervisors, other internal and external partners, and the public
- Managed a portfolio of loans and performing all loan closing duties for any assigned loans while complying with portfolio management directives
- Made recommendations for the disbursement of funds within the agency guidelines
- Job Type: Fulltime Temp Contract 60+ hours per week
Paralegal/Legal Admin/ Inspection Specialist/Misc.
Robert Half International
11.2016 - 05.2021
- Worked various temp positions as needed per contract of employment
- My legal contract duties were preparing and filing pleadings, notices, and motions in state and federal courts using e-filing systems
- Creating reports for attorneys based on case specifications and attorney requests
- Worked with attorney to develop legal arguments, motions, and other case filings
- I have financial experience to work with contracts in mortgage, banking, and accounting
- Have been able to keep office operations and budgets running smoothly during the temporary contracts
- Experience in working with events in the city and various vendors
- Audit security contracts and boxes with local banking facilities
- Compared detailed information of ledgers with the bank and corporate accounts
- Found discrepancies, created substitution forms, and tracked information concurrently on accounts
- Administrators work and file analyzing, finance application audit and review, accounting for operation of non-profit organizations
- HR duties to include, interview, background checks, employee contract maintenance and benefits
- Property Management 300+ units
- Job Type: 40+ hours per week
Student Finance Advisor
San Joaquin Valley College
12.2017 - 04.2020
- Supported retention and degree completion of dynamic and culturally diverse student populations by assisting students to explore financial means that enable them to enroll in and complete their academic programs
- Monitored 350 accounts
- Presented and educated on financial resources in a positive and professional manner while complying with federal, state, and institutional guidelines
- Guided general office procedures of Student Accounts and the Business Office
- Ensured the accurate and timely posting of all student fees, payments, grants, and scholarships to student accounts
- Designed and implemented new student financial processes and procedures for the campus
- Updated tracked and reconciled over 300 student accounts from the beginning of their program to their graduation
- Collected and set up payments and payment plan for student debt accounts
- Ran trend reports to improve campus profit from student file- tracking on all balance types
- Certified in Title IV and private loan programs, VA funding, policies and procedures including institutional policies and federal and state regulations
- Implemented student educational informative sessions and application renewal sessions for students every 6 weeks
- Conducted exit interviews and mock interviews for students who were looking for internships
- Arranged financial awareness activities and info booths during campus open house
- Sat in the weekly campus lead meetings for head of finance at the Albuquerque campus, updated departments on student issues, changes to finance and new strategic implementations for student accounts
- Job Type: 40+ hours per week
Seasonal Tax Associate/Manager
H & R Block Tax Services
09.2008 - 01.2012
- Operated and managed a team of six tax preparers and customer service professionals at the KAFB location
- Created weekly work schedules and addressed office needs and maintenance
- Handled escalated client issues and personal portfolios of over 100 clients
- Reviewed and prepared taxes for military personnel, business owners, and the public
- Maintained continuing education and IRS registration for preparers
- Job Type: 40 hours per week
Administrator
Birner Dental Management Services
07.2008 - 01.2010
- Planned and managed dental business operations and patient support services
- Ensured daily production goals and adjustments were met daily
- Corresponded efficiently to doctor and patient inquires
- Resolved patient issues by company policies and procedures, healthcare regulations, and dental board standards
- Trained, developed, and managed staff to meet performance standards
- Assisted in employee performance evaluation, promotion, termination, and retention
- Reviewed and approved vacations, sick leave, and personal leave for eleven dental staff
- Oversaw scheduled operations, oversaw supply purchases, equipment upgrades, and operating expenses
- Analyzed management reports and accounts receivable collection strategies
- Collected over 200 delinquent accounts and was able to maintain a 90-day rollover, minimizing the collection accounts sent to third parties and the debt write-offs
- Job Type: 40 hours per week
Education
POST CPA CERTIFICATE -
CNM
ABQ, NM12.2022
POST PARALEGAL DEGREE - undefined
CNM
ABQ, NM01.2016
MBA/GM - undefined
UOP
ABQ, NM01.2009
BSBM - undefined
UOP
ABQ, NM01.2008
Skills
- Supervisory: Supervisory/Management experience in Accounting, Budgeting, Payroll, Employee Retention, Operations, Legal and Human Resources
- Technical Skills: Excel, Word, Publisher, Quick Books, Lotus, Outlook, Act, Power Point, Kronos, QSI, Access, Osiris, IS3, Banner, Simplicity, Ellucian, Campus logic, Campus Nexus, Webex, DRD, Rapid, and various corporate/ government web-data report sites
- Outreach: Internal and External customer service, team project management
- Customer Service: Supervised 15 employees, 20 years of Customer Service, 20 years of entire office operations
- Customer focus
- Complaint handling
Timeline
CSR and BI
SBA: Field Operations Center West
12.2024 - Current
Tax Analyst
Intuit
12.2024 - Current
Auditor
AFAA: Peterson Area Audit Office
06.2023 - 02.2024
Paralegal Specialist
Small Business Administration
05.2021 - 05.2023
Student Finance Advisor
San Joaquin Valley College
12.2017 - 04.2020
Paralegal/Legal Admin/ Inspection Specialist/Misc.
Robert Half International
11.2016 - 05.2021
Seasonal Tax Associate/Manager
H & R Block Tax Services
09.2008 - 01.2012
Administrator
Birner Dental Management Services
07.2008 - 01.2010
POST PARALEGAL DEGREE - undefined
CNM
MBA/GM - undefined
UOP
BSBM - undefined
UOP
POST CPA CERTIFICATE -
CNM
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