Overview
Work History
Education
Skills
Languages
Timeline
Generic

Virginia Lopez

Hamilton

Overview

16
16
years of professional experience

Work History

Bi-lingual CSR

Quality Gold
Fairfield
08.2016 - Current
  • Assisted customers in English and Spanish to resolve inquiries and issues.
  • Processed orders efficiently using the company's customer management system.
  • Educated customers on product features and benefits in both languages.
  • Managed incoming calls and emails, ensuring timely responses to customer needs.
  • Maintained knowledge of industry trends to provide informed support to customers.
  • Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.

Direct Care Worker

Caregivers For Independence
Hamilton
01.2009 - 12.2009
  • Provided personal care and support to individuals with disabilities.
  • Assisted clients with daily living activities and personal hygiene tasks.
  • Implemented individualized care plans based on client requirements.
  • Maintained a safe and clean living environment for clients.
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.

Education

GED -

Manchester
Middletown, OH
06-2003

Skills

  • Bilingual communication
  • Customer support
  • Order processing
  • Customer management
  • Product education
  • Problem resolution

Languages

Spanish
Native/ Bilingual

Timeline

Bi-lingual CSR

Quality Gold
08.2016 - Current

Direct Care Worker

Caregivers For Independence
01.2009 - 12.2009

GED -

Manchester

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Virginia Lopez