Quiana Collins
Jacksonville
Summary
Results-oriented professional with extensive experience in customer service, demonstrating strong problem-solving abilities and empathy. Proven track record of effectively managing challenging situations while maintaining high levels of customer satisfaction. Committed to achieving organizational goals while fostering a positive work environment. Skills include conflict resolution, team leadership, and customer relationship management.
Overview
9
9
years of professional experience
Work History
pharmacy tech
Walgreens Pharmacy
01.2022 - 01.2024
- Processed prescriptions accurately and efficiently.
- Provided exceptional customer service to enhance patient satisfaction.
- Conducted thorough cleaning to maintain a hygienic environment.
- Handled cash register operations, ensuring accurate transactions.
- Performed temperature, pulse, and respiration (T.P.R.) checks for patient assessments.
- Reviewed drug utilization reviews (DURs) for compliance and safety.
- Managed refill requests (RFLs) to support patient needs.
- Coordinated insurance verifications and responded to phone inquiries.
- Conducted prescription verification to confirm authenticity and prevent medication errors.
- Delivered excellent customer service by answering inquiries and addressing concerns promptly.
- Assisted pharmacists in preparing and dispensing medications to ensure accuracy and compliance.
- Processed insurance claims and resolved discrepancies to facilitate smooth transactions.
associate
Amazon
Location
11.2020 - 01.2022
- Executed sorting of inbound and outbound materials using pallet jack.
- Performed loading operations efficiently to maximize space utilization.
- Conducted Gaylord dumping to facilitate streamlined material handling.
- Managed inventory organization through effective sorting techniques.
Team lead
Wingstop
jacksonville
07.2020 - 02.2021
- Executed cash handling and transaction processing for accurate financial reporting.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Prepared and cooked menu items efficiently during peak service hours.
- Managed shift operations, including opening and closing duties to optimize workflow.
cashier
Krystals
normandy
06.2015 - 05.2020
- Delivered exceptional customer service to enhance client satisfaction.
- Managed operations to ensure effective team performance and productivity.
- Oversaw electronics management, focusing on computers and related technology.
- Streamlined paperwork processes to improve efficiency and accuracy.
- Exhibited strong leadership skills to guide teams toward achieving objectives.
Manager
AOC
Talladega
01.2018 - 01.2020
- Led team meetings to align goals and enhance communication.
- Offered training and support to keep team members motivated and working toward objectives.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School Diploma -
Edward H. White
Jacksonville, Fl07-2025
Some College (No Degree) - Forensic Science
Edward H. White High School
Jacksonville, FLSkills
- Financial management
- Supervisory skills
- Empathy and support
- Prescription processing
- Attention to detail
- Patient assessment
- Problem resolution
- Troubleshooting malfunctioning equipment
- Quality assurance and control
- Confidentiality and HIPAA
- Prescription filling
Timeline
pharmacy tech
Walgreens Pharmacy
01.2022 - 01.2024
associate
Amazon
11.2020 - 01.2022
Team lead
Wingstop
07.2020 - 02.2021
Manager
AOC
01.2018 - 01.2020
cashier
Krystals
06.2015 - 05.2020
High School Diploma -
Edward H. White
Some College (No Degree) - Forensic Science
Edward H. White High School