TAHEREH H. ASADPOUR
Wichita Falls
Summary
A versatile professional with over a decade of experience in healthcare, banking, and customer service. Specializes in managing high-volume operations related to patient access, medical records, insurance claims, and financial transactions. Proficient in electronic health records (EHR) and data management, and skilled at ensuring strict compliance and confidentiality in fast-paced, demanding environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Tech
Walgreens
08.2024 - Current
- Assist in daily pharmacy operations under the supervision of a licensed pharmacist, ensuring accuracy in retrieving patient and medication information.
- Process prescriptions and maintain compliance with regulatory and confidentiality standards.
- Support inventory management by organizing and stocking medications, answering phone inquiries, and maintaining a smooth pharmacy workflow.
Teller II
Prosperity Bank
06.2022 - 03.2025
- Processed daily financial transactions with accuracy and efficiency.
- Balanced cash drawer daily while maintaining compliance with internal policies and BSA/AML regulations.
- Assisted customers with inquiries and service requests, ensuring excellent customer experience.
- Promoted and referred banking products such as savings accounts, loans, and credit cards.
Teller
First National Bank
01.2022 - 09.2023
- Handled over the counter and drive-through transactions, including deposits, withdrawals, and check cashing.
- Accurately processed wire transfers, stop payments, and cashier's checks.
- Monitored transactions for suspicious activity and reported per compliance guidelines.
- Consistently met or exceeded referral and sales activity standards.
Customer Service Clerk
Humach
01.2023 - 04.2023
- Assisted patients with Medicare-related claims
- Answered patient questions regarding billing, coverage, and claims.
- Utilized office management software to record and track customer information.
Medicare Customer Service Clerk
Express Employment
11.2022 - 03.2023
- Assisted Medicare beneficiaries with eligibility, claims, and coverage inquiries.
- Maintained detailed documentation in compliance with CMS regulations.
- Resolved billing, authorization, and referral issues with professionalism.
Medical Records Clerk
North Texas State Hospital
02.2022 - 08.2022
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence, keeping patient records information confidential.
Claims Clerk
Blue Cross Blue Shield of Texas
06.2021 - 10.2021
- Evaluated accuracy and quality of data entered into agency management system.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Collaborated with claims department to resolve claims.
Patient Access Representative
United Regional
01.2020 - 04.2021
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Bachelor of Applied Science - Health Administration
Midwestern State University
Wichita Falls, TX08.2024
Associate of Applied Science - Health Information Management
Vernon College
Wichita Falls, TX04.2022
Associate of Business Accounting - undefined
Azad Islamic University
07.2001
Skills
- Electronic Health Record Keeping (Epic, Avatar, EHR)
- Medical Claims Processing
- HIPPA and CMS Compliance
- Inventory Management & Supply Stocking
- Basic Life Support Certified
- Certified Clinical Medical Assistant
- Cash Handling & Financial Transactions
Certification
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS)
Languages
English
Farsi
Persian
Timeline
Pharmacy Tech
Walgreens
08.2024 - Current
Customer Service Clerk
Humach
01.2023 - 04.2023
Medicare Customer Service Clerk
Express Employment
11.2022 - 03.2023
Teller II
Prosperity Bank
06.2022 - 03.2025
Medical Records Clerk
North Texas State Hospital
02.2022 - 08.2022
Teller
First National Bank
01.2022 - 09.2023
Claims Clerk
Blue Cross Blue Shield of Texas
06.2021 - 10.2021
Patient Access Representative
United Regional
01.2020 - 04.2021
Associate of Applied Science - Health Information Management
Vernon College
Associate of Business Accounting - undefined
Azad Islamic University
Bachelor of Applied Science - Health Administration
Midwestern State University
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