Antonio Ferreira Carvalho
Old Lisbon Restaurant
Aventura,FL
3
Languages
1
Certification
46
years of professional experience
Dynamic and service-oriented hospitality professional with over 40 years of experience in high-volume restaurants, cruise lines, and hotel operations. Expertise in managing multiple tables simultaneously while optimizing sales through strategic menu recommendations to ensure maximum customer satisfaction. Skilled leader recognized for building high-performance teams and delivering exceptional dining experiences across international markets, complemented by a strong commitment to maintaining cleanliness and operational efficiency. Proven ability to thrive in fast-paced environments, leveraging excellent communication skills to foster collaboration and create a welcoming atmosphere for all patrons.
Work History
Server / Restaurant Staff
9 Years 6 Months- Provided exceptional table service in a high-volume Portuguese restaurant environment.
- Managed multiple tables simultaneously, ensuring high-quality service and guest satisfaction.
- Utilized POS system (Toast) for streamlined order processing and payment handling.
- Leveraged menu knowledge to drive upselling and enhance sales per cover.
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Coordinated with kitchen staff to streamline order preparation processes.
Administrative Manager
10 Years- Coordinated daily administrative operations and staff activities to ensure smooth workflow.
- Managed inventory, cultivated vendor relationships, and established customer service protocols to enhance service quality.
- Streamlined office operations to enhance workflow efficiency and improve service delivery.
- Managed inventory control processes, ensuring optimal stock levels and reducing excess inventory.
- Developed training programs for staff, fostering a collaborative and knowledgeable team environment.
Restaurant Staff
4 Years- Provided exceptional French dining service, enhancing guest experience in upscale establishment.
- Monitored health regulations and restaurant standards, ensuring safe and sanitary dining environment.
- Trained new staff on restaurant policies and procedures, ensuring adherence to operational standards.
- Collaborated with kitchen team to maintain efficient service flow during peak hours.
Assistant Maître D'
7 Years- Supervised dining room operations for a major international cruise line.
- Coordinated service teams to ensure seamless fine dining experiences for large passenger volumes.
- Managed guest interactions to ensure satisfaction and address concerns., special requests, and quality control.
Chefe de Sala / Room Service
4 Years- Managed dining room operations and room service, enhancing guest experience at premier Portuguese resort hotel.
- Trained and mentored service staff, ensuring adherence to five-star hospitality standards.
- Supervised front desk operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff in customer service protocols and hotel policies.
- Developed efficient check-in/check-out procedures to streamline guest flow.
Food & Beverage Assistant
1 Year- Supported food and beverage operations in seaside resort, enhancing guest experience.
- Cultivated hospitality and customer service skills to improve guest interactions.
- Delivered exceptional customer service, ensuring guest satisfaction during dining experiences.
Education
Bachelor of Hotel Management
Bachelor of Science and Letters
Skills
POS management
Customer service management
Strong work ethic
Customer satisfaction
Cash handling
Guest engagement
Order accuracy
Hospitality service expertise
Menu knowledge
Safe food handling
Menu memorization
Cleanliness standards
Certification
Food Safety Manager Certification
LANGUAGES
Portuguese — Native
Spanish — Fluent
English — Proficient
Timeline
Server / Restaurant Staff
Old Lisbon Restaurant
12.2016 - 06.2026Read More
Administrative Manager
ElectroKey Appliance and Repair Store
01.2016 - 01.2026Read More
Restaurant Staff
Restaurant Françes Le Festival
01.1993 - 01.1997Read More
Assistant Maître D'
Royal Caribbean Cruise Lines
01.1985 - 01.1992Read More
Chefe de Sala / Room Service
Hotel Don João II - Alvor Torralta
01.1981 - 01.1985Read More
Food & Beverage Assistant
Praia da Rocha Hotel
01.1980 - 01.1981Read More
Dr. Daniel de Matos Middle and Preparatory School
Bachelor of Science and Letters
Read More
University of Coimbra
Bachelor of Hotel Management
Read More