KAREN CORTES SANDOVAL
Downey,CA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Cocktail Server/Restaurant Server
Kobe Steakhouse and Lounge
Seal Beach, California
03.2021 - Current
- Served a variety of cocktails in a fast-paced dining environment.
- Provided excellent customer service to enhance guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food and drink service.
- Engaged guests by recommending signature cocktails and menu items.
- Handled cash transactions and processed payments accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Delivered exceptional cocktail service in a high-paced dining environment.
- Managed customer orders efficiently to ensure timely beverage delivery.
- Collaborated with kitchen staff to coordinate food and drink pairings.
Food Service Worker
Sodexo Magic
Anaheim, California
04.2022 - 12.2022
- Prepared and served meals in accordance with safety and hygiene standards.
- Operated kitchen equipment and maintained cleanliness of work areas.
- Assisted in inventory management and restocked supplies as needed.
- Followed recipes and portion control guidelines for meal preparation.
- Trained new staff on food handling procedures and equipment use.
- Monitored food temperatures to ensure compliance with health regulations.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Floor Supervisor
Dennys Restaurant
Buena Park , CA
11.2016 - 04.2021
- Supervised daily restaurant operations and maintained service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Trained and mentored staff on customer service techniques and menu knowledge.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Collaborated with management to implement operational improvements and training programs.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Maintained a clean, organized, and safe work environment at all times.
- Managed inventory levels and assisted in ordering supplies as needed.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Managed cash register operations including deposits, withdrawals, transfers.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Analyzed financial statements, such as balance sheets and income statements, for accuracy.
Education
Buena Park High School
Buena Park , CASkills
- Order management
- POS management
- Food pairing
- Customer engagement
- Conflict resolution
Languages
Spanish
Professional
Certification
- Food handlers
- RBS certified
Timeline
Food Service Worker
Sodexo Magic
04.2022 - 12.2022
Cocktail Server/Restaurant Server
Kobe Steakhouse and Lounge
03.2021 - Current
Floor Supervisor
Dennys Restaurant
11.2016 - 04.2021
Buena Park High School