Customer Service Representative
Meade Electric
05 2024 - 07 2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Antonio Gregory
Milwaukee ,Wisconsin
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Team Leader
First Citizens Bank
04 2015 - 06 2023
- Implemented customer feedback system, enabling team to quickly adapt to customer needs and expectations.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Led training sessions for new customer service protocols, resulting in improved customer satisfaction scores.
Education
General Studies
Washington High School
06.1990
Skills
- Active Listening
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Good Telephone Etiquette
- Decision-Making
- Dependable and Responsible
Timeline
Customer Service Representative
Meade Electric
05 2024 - 07 2024
Customer Service Team Leader
First Citizens Bank
04 2015 - 06 2023
General Studies
Washington High School