Antonio Grenier
Naples,FL
Summary
F&I manager with expertise in automotive financing, insurance, and contract negotiation. Leads process improvements through data analysis, increases profit margins and customer satisfaction. Oversees compliance management to support accurate, efficient vehicle transactions.
Overview
9
9
years of professional experience
Work History
F&I Manager
Germain Toyota Of Naples
Naples, FL
08.2019 - 09.2026
- Facilitated financing options for customers purchasing vehicles at Germain Toyota.
- Cultivated relationships with lenders, securing competitive financing rates for clients.
- Processed vehicle financing applications and ensured accuracy of documentation before submitting them to lenders.
- Managed compliance with legal regulations related to financing and leasing agreements.
- Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
- Streamlined paperwork process, improving customer experience during vehicle transactions.
- Assisted customers in selecting appropriate finance options based on their individual needs.
- Educated customers on warranty and protection products available for their vehicles.
- Coordinated with sales team to integrate finance options into vehicle sales process, enhancing overall sales strategy.
- Trained junior staff on financial products and effective customer communication techniques.
- Developed training programs for new and existing employees in the F&I department.
- Established policies and procedures for the F&I department to follow.
- Conducted regular meetings with dealership personnel to discuss performance metrics, goals and objectives.
- Reviewed contracts for accuracy prior to submission for processing and funding.
- Analyzed credit reports from various sources to determine eligibility for loan approval or denial.
- Verified client financial information to determine creditworthiness and loan eligibility.
Sales Representative Manager
Kanes Furniture
Naples, Florida
08.2017 - 07.2019
- Demonstrated product features to enhance customer understanding and confidence in purchase decisions.
- Guided customers in selecting furniture based on specific needs and preferences, boosting satisfaction.
- Resolved customer inquiries and issues to create a positive shopping experience and foster loyalty.
- Managed sales team to improve customer engagement and drive product knowledge.
Skills
- Finance solutions
- Compliance management
- Credit analysis
- Documentation accuracy
- Effective communication
- Relationship building
- Attention to detail
- Team leadership
- Customer satisfaction
- Deal structuring
- Customer relations
- Time management
- Document review
- Active listening and learning
- Customer service-focused
- Leadership skills
- Compliance auditing
- Sales techniques
Timeline
F&I Manager
Germain Toyota Of Naples
08.2019 - 09.2026
Sales Representative Manager
Kanes Furniture
08.2017 - 07.2019