Antonio Johnson
Houston,TX
Summary
Dynamic customer service professional with extensive experience in front-end supervision, community engagement, and logistical coordination. proven track record in problem solving, team leadership, and customer relations, seeking to transition into a leasing agent role.
Overview
8
8
years of professional experience
Work History
Front End Supervisor / Customer Service Assistant
Kroger
10.2023 - Current
- Manage daily operations at the front end, ensuring optimal customer satisfaction and team productivity.
- Provide training and support to cashiers, managing scheduling and resolving complex customer issues.
- Monitored cash drawers in various checkout stations to verify adequate cash supply.
- Handle various financial transactions including bill payments, international money transfers, and processing refunds
Online Grocery Associate
Walmart
06.2020 - 09.2022
- Managed online orders for grocery pickup, ensuring accurate and timely service to enhance customer satisfaction
- Utilized advanced order tracking systems to maintain order flow and communicate effectively with customers
- Resolved order discrepancies and facilitated solutions to ensure consistent quality of service
Community Youth Services Worker
Cuap Cys
01.2017 - 07.2017
- Engaged in community-based initiatives aimed at reducing juvenile delinquency through direct intervention and planning.
- Facilitated educational workshops recreational activities, contributing to youth development and community safety.
- Coordinated crisis response efforts, offering immediate support and strategic solutions for at-risk youth
Education
Journalism
Houston Community College
Houston, TXHigh School Diploma -
Central High School
Champaign, IL05.2022
Skills
- Customer Service
- Problem-solving
- Leadership and team management
- Financial transaction handling
- Community outreach and engagement
- Logistics and order management
Timeline
Front End Supervisor / Customer Service Assistant
Kroger
10.2023 - Current
Online Grocery Associate
Walmart
06.2020 - 09.2022
Community Youth Services Worker
Cuap Cys
01.2017 - 07.2017
Journalism
Houston Community College
High School Diploma -
Central High School