Antonio Keith
Mobile
Summary
Experienced Sales/Customer Service representative with 8 years of proven success in driving sales and delivering exceptional customer service. Known for dedication, creativity, and natural leadership abilities. Excels in identifying customer needs and providing tailored solutions. Looking to leverage expertise in sales and customer service to contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
Work History
Crew Member
Matt Powell Entertainment
Pensacola
03.2025 - Current
- Curated diverse music playlists to match audience preferences and event themes.
- Operated sound equipment and software for seamless audio experiences.
- Engaged with audiences to create an interactive and vibrant atmosphere.
- Collaborated with event organizers to understand specific musical needs.
- Managed logistics for setup and breakdown of DJ equipment at events.
- Networked with other DJs and artists to expand professional connections.
- Organized and prepared equipment for live events in accordance with client requests.
Crew Member
IGrindHard Productions and Entertainment LLC
Auburn
03.2021 - Current
- Developed and maintained music library, ensuring all tracks were up to date.
- Created playlists tailored to the audience's musical preferences.
- Ensured sound quality remained consistent throughout performances.
- Mixed songs together seamlessly while adjusting levels of volume between tracks.
- Provided technical support when needed, troubleshooting any issues that arose during live events.
Sales Representative
Verizon Wireless
Auburn/Mobile
03.2023 - 08.2023
- Identify and pursue new sales opportunities in the telecommunications market to expand Verizon Wireless' customer base and increase revenue.
- Identify opportunities to upsell and cross-sell Verizon Wireless products and services to customers, increasing revenue and customer satisfaction.
- Develop and maintain a strong understanding of Verizon Wireless' products and services to effectively educate and assist customers in making informed purchasing decisions.
- Develop and maintain relationships with key decision-makers in the telecommunications industry to establish Verizon Wireless as a trusted partner and provider of choice.
- Analyze market trends and competitor activities to identify potential strategies and tactics that can be used to gain a competitive advantage in the telecommunications market.
- Collaborate with the marketing team to develop sales strategies and promotional campaigns to target specific customer segments and drive sales growth.
- Collaborate with the marketing team to develop targeted sales campaigns and promotions to attract new customers and increase brand awareness.
Server/Cashier
Auburn Drahouse
Auburn
01.2020 - 08.2022
- Manage cash register and accurately process transactions to ensure financial accuracy and customer satisfaction.
- Develop positive relationships with customers to enhance the dining experience and encourage repeat business.
- Provide exceptional customer service by promptly greeting customers, taking orders, and delivering food and beverages with a friendly and professional demeanor.
- Provide exceptional customer service by attending to customers' needs and ensuring a positive dining experience.
- Assist with inventory management, including ordering supplies and keeping track of stock levels, to ensure smooth operations and prevent shortages.
- Maintain cleanliness of dining area and ensure tables are cleared and cleaned promptly to provide a clean and inviting atmosphere for customers.
- Maintain a clean and organized work area to ensure a safe and efficient work environment.
Server/Cashier
Outback Steakhouse
Auburn
08.2019 - 01.2020
Server/Cashier
Texas Roadhouse
Mobile
02.2019 - 08.2019
- Develop strong product knowledge and be able to make informed recommendations to customers based on their preferences and dietary restrictions.
- Provide exceptional customer service and ensure customer satisfaction by taking orders, serving food and beverages, and handling cash transactions accurately and efficiently.
- Maintain a clean and organized work area to ensure a positive dining experience for customers.
- Maintain a clean and organized work area to ensure a safe and comfortable environment for guests and employees.
- Demonstrate strong multitasking skills to efficiently handle both serving customers and handling cash transactions.
- Provide training and guidance to new servers/cashiers to ensure they are knowledgeable about the menu, customer service expectations, and cash handling procedures.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
Server/Cashier
Sonnyʼs BBQ
Mobile
01.2017 - 02.2019
- Server/Cashier at Sonnyʼs BBQ
- Fast pace, Customer experience, Culture coach, leadership
- Maintained guest satisfaction in a Food/Beverages market
- Developing a deep understanding of the menu and being able to make recommendations to customers based on their preferences and dietary restrictions, ensuring a positive dining experience.
- Providing exceptional customer service and ensuring a positive dining experience for guests by promptly addressing their needs and concerns.
- Providing exceptional customer service by promptly and accurately processing customer orders and payments, ensuring a smooth and efficient dining experience for all guests.
- Handling cash transactions accurately and efficiently to ensure the smooth operation of the restaurant's financial transactions.
- Accurately handling cash transactions and maintaining the cash register with appropriate change
- Assisting with training new servers and cashiers to ensure they understand the menu, customer service expectations, and cash handling procedures
- Maintaining a clean and organized work area to ensure a safe and efficient dining experience for all guests.
Education
Undergraduate - American and British Literature, American Public Speaking, Leadership Involvement, Technology, Community Service, Volunteering, Religious studies, political studies, student government, honor societies
University of South Alabama
Mobile05.2019
Bachelor of Science - Nursing
Troy University
Troy05.2018
Skills
- Communication
- Problem Solving
- Organizational Skills
- Presentation Skills
- Analytical Thinking
- Adaptability
- Teamwork
- Marketing
- Research
- Initiative
Hobbies and Interests
- Focusing on stocks and investments.
- Creating business ideas in fashion and clothing.
- Creating/Producing music.
References
- Lindsey Wiles, Lindsey.wiles@verizonwireless.com, 251-458-6007
- Jonathan Tompkins, Jonathan.Tompkins@verizonwireless.com, 205-234-0927
- Martin Miller, Martin.Miller@verizonwirless.com, 850-712-8504
- John Pulliam, John.pulliam@verizonwireless.com, 251-533-1565
Timeline
Crew Member
Matt Powell Entertainment
03.2025 - Current
Sales Representative
Verizon Wireless
03.2023 - 08.2023
Crew Member
IGrindHard Productions and Entertainment LLC
03.2021 - Current
Server/Cashier
Auburn Drahouse
01.2020 - 08.2022
Server/Cashier
Outback Steakhouse
08.2019 - 01.2020
Server/Cashier
Texas Roadhouse
02.2019 - 08.2019
Server/Cashier
Sonnyʼs BBQ
01.2017 - 02.2019
Undergraduate - American and British Literature, American Public Speaking, Leadership Involvement, Technology, Community Service, Volunteering, Religious studies, political studies, student government, honor societies
University of South Alabama
Bachelor of Science - Nursing
Troy University