Antonio L. Crayton
Lakewood,OH
Summary
Seeking a sales management position within a respected, stable and progress-driven company to apply my superior customer service, marketing and deal-making skills and make an impact. Self-starter, and influential team member who is results-minded. Strong relationship builder and great communicator with outstanding teamwork and leadership capabilities. Excellent teacher with proven training experience. Passionate about sharing knowledge and genuinely inspired to encourage others and help people achieve goals.
Overview
27
27
years of professional experience
Work History
Lead Operations Analyst
KeyBank
Brooklyn, OH
03.2016 - 01.2025
- I had a instrumental role during the merger and supporting a newly implemented team through a period of transition
- Improved quality of calls by utilizing the “One-call resolution” approach, resulting in better sales performance
- Senior Specialist
- Achievements:
- Responsibilities:
- Processes cases in accordance with quality guidelines, documented procedures and bank/department policies
- Provides timely notifications to business analyst on fraud trends and issues
- Accurately reviews, notates and and acts on alerts within the fraud system
- Exercises appropriate discretion on placing outbound calls to clients
- Currently responsible for Balance transfers, Alternate address and Return payments
- I have a instrumental role coaching new hires
Team Captain
S&P Data
Cleveland, OH
04.2011 - 09.2013
- “Top Tier Incentive” consistently achieved in multiple internal departments
- Recorded calls have been used for training in several courses
- Achievements:
- Responsibilities:
- Inbound and Outbound sales solicitation with both manual dialing and an auto dialer
- Worked with new classes to coach and train in systems and product knowledge
- Evaluated both new and existing employee with Team Leaders
- Engaged our contact center to help improve productivity
REO Order Entry Coordinator
Safeguard Properties
Brooklyn Heights, OH
03.2008 - 02.2011
- Consistently exceeded in both standard and stretch goals
- Helped to develop small contractors and realtors nationwide
- Achievements:
- Responsibilities:
- Primary point of contact for many different contractors across the nation
- Coordinated workload and job queue for contractors based on the ebb and flow of the business demands
- Actively monitored agent performance and provided feedback and guidance to ensure work met or exceeded a satisfactory level
Licensed Loan Officer
Premier Mortgage Group, LTD
Middleburg Heights, OH
10.1997 - 03.2008
- Highly acclaimed for quality of the applications
- Carried all licensing and continued education
- Achievements:
- Responsibilities:
- Marketed and sold a wide variety of loans and financial products
- Focused on non-conforming and FHA loans
- Maintained transparency and honesty and helped make sense of complexities for clients to give them greater confidence about their decisions
Education
Diploma - undefined
Berea High School
Berea, OHCleveland State University
Cleveland, OHSkills
Excellent client interaction skills
High customer satisfaction
Community driven volunteer
Greater Cleveland Food Bank volunteer
Timeline
Lead Operations Analyst
KeyBank
03.2016 - 01.2025
Team Captain
S&P Data
04.2011 - 09.2013
REO Order Entry Coordinator
Safeguard Properties
03.2008 - 02.2011
Licensed Loan Officer
Premier Mortgage Group, LTD
10.1997 - 03.2008
Diploma - undefined
Berea High School
Cleveland State University