Joee Armstrong
Nashville,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Lead Operations Analyst
Express Scripts
07.2023 - Current
- Led project teams focused on continuous improvement efforts across various business functions, achieving significant gains in effectiveness.
- Conducted thorough risk assessments on new projects as part of the decision-making process before implementation or roll-out began.
- Established performance metrics for the operations team, fostering a data-driven culture and improving overall performance.
- Collaborated with senior leadership to set departmental goals and objectives aligned with company strategy, creating a clear roadmap for success.
Medical Billing Specialist
Skin Solutions Dermatology
09.2021 - Current
- Claim Scrubbing, Electronic Claims Submission & Tracking, EFT Posting, Patient Payment Posting, Credit Card Processing, Claims AR, Insurance Appeals & Reconsiderations, Patient Statements, Patient Collections, Customer Service, Daily Deposits & Balancing.
Senior Eligibility Representative
Accredo Specialty Pharmacy
02.2022 - 07.2023
- Streamlined workflow for faster application processing, resulting in improved turnaround times.
- Conducted comprehensive case reviews to identify potential fraud or inconsistencies in eligibility determinations.
- Utilized data-driven decision-making strategies to make informed recommendations on complex cases.
- Improved organizational efficiency by implementing innovative solutions that streamlined workflows for case management.
Practice Manager
Karee Hays Esthetics
03.2021 - 08.2021
- Training/Coaching/Employee Management, Ensures positive client experiences, Compliance with health, safety and hygiene standards, Employee scheduling, HIPAA compliance, Revenue monitoring, Inventory Management, E-Commerce, Website content.
Practice Manager
Vida-Flo
11.2019 - 03.2021
- Responsible for day to day operations of IV Hydration Clinics, Payroll, Employee Benefits, Recruiting and Training, Staff Scheduling, Electronic Inventory Management, Patient Relations, Outside Events and Marketing, Patient Billing and Collections.
Revenue Cycle Manager & Front Office Manager
Brentwood Children's Clinic
03.2019 - 11.2019
- Overseeing Revenue Operations and Front Office, Create and Maintain physician schedules, HR functions, Ensure patient, employee and physician satisfaction, Charge Posting, A/R follow-up, Provider Credentialing, Daily Reconciliation.
Office Manager
Comprehensive Pain Specialists
10.2016 - 03.2019
- Daily operations of pain management clinic, Budgeting, HR, Grew patient volume by 34%, Supervise practitioners, Implement corporate policies, Ensure compliance with laws, Communicate compassionately with patients.
Pre-certification Coordinator/Medical Billing Specialist
Comprehensive Pain Specialists
01.2016 - 10.2016
- Submitted in office procedure prior authorizations, Verified medical coding and billing, Submitted and tracked electronic claims, Surgical Prior Authorizations, Medical Billing and Coding, Data Entry, Patient Billing, Collections, Daily Deposits.
Education
Associate Of General Studies -
IDAHO STATE UNIVERSITY
Idaho Falls, ID06.2003
Skills
- Client Management
- Root Cause Analysis
- Business Operations
- Pharmacy Benefit Management
- EMR
- Training & Development
Assessments
- Supervisory Skills: Motivating & Assessing Employees, 01/20, Expert
- Electronic Health Records: Best Practices, 08/20, Expert
- Scheduling, 10/20, Highly Proficient
- Social Media, 10/20, Highly Proficient
- Office Manager, 10/20, Highly Proficient
- Active listening, 01/21, Highly Proficient
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Operations Analyst
Express Scripts
07.2023 - Current
Senior Eligibility Representative
Accredo Specialty Pharmacy
02.2022 - 07.2023
Medical Billing Specialist
Skin Solutions Dermatology
09.2021 - Current
Practice Manager
Karee Hays Esthetics
03.2021 - 08.2021
Practice Manager
Vida-Flo
11.2019 - 03.2021
Revenue Cycle Manager & Front Office Manager
Brentwood Children's Clinic
03.2019 - 11.2019
Office Manager
Comprehensive Pain Specialists
10.2016 - 03.2019
Pre-certification Coordinator/Medical Billing Specialist
Comprehensive Pain Specialists
01.2016 - 10.2016
Associate Of General Studies -
IDAHO STATE UNIVERSITY