Antonio Liuzzi
London,UK
Summary
Dynamic Floor Manager with a proven track record at Winter restaurant, excelling in inventory management and customer service. Expertly trained staff, optimized operational procedures, and fostered teamwork, enhancing service quality and efficiency. Recognized for resolving customer complaints swiftly, ensuring a superior dining experience while maintaining strict financial controls.
Overview
15
15
years of professional experience
Work History
Floor Manager
Winter restaurant
London, UK
05.2018 - Current
- Trained and mentored staff on customer service and operational procedures.
- Supervised daily restaurant operations and ensured smooth service flow.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed inventory levels and placed orders for necessary supplies.
- Resolved customer complaints promptly to enhance dining experience.
- Collaborated with kitchen staff to streamline food preparation processes.
- Conducted regular staff meetings to address concerns and share updates.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Floor Manager
Drake and Morgan
London, UK
01.2016 - 08.2017
- Supervised daily restaurant operations and ensured smooth service flow.
- Trained and mentored staff on customer service and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Enforced health and safety regulations to maintain a clean environment.
- Resolved customer complaints promptly to enhance dining experience.
- Conducted regular staff meetings to address concerns and share updates.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Provided training and guidance to new employees regarding store policies and procedures.
Floor Manager
Soho House
London, UK
03.2010 - 07.2015
- Supervised daily restaurant operations and ensured smooth service flow.
- Trained and mentored staff on customer service and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed inventory levels and placed orders for necessary supplies.
- Enforced health and safety regulations to maintain a clean environment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Conducted regular staff meetings to address concerns and share updates.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
Education
High School Diploma -
Liceo Classico Tito Livio
Martina Franca Italy06-1998
Skills
- Inventory management
- Staff scheduling
- Supply restocking
- Customer service
- Operational procedures
- Team leadership
Languages
English
Professional
Spanish
Professional
Italian
Native/ Bilingual
French
Limited
Timeline
Floor Manager
Winter restaurant
05.2018 - Current
Floor Manager
Drake and Morgan
01.2016 - 08.2017
Floor Manager
Soho House
03.2010 - 07.2015
High School Diploma -
Liceo Classico Tito Livio