Karla Suarez
Granite City,IL
Summary
Dependable manager with 15+ years of experience in floor operations, team supervision, and daily business administration. Brings strong skills in scheduling, opening and closing procedures, and task delegation. Focused on improving efficiency, accuracy, and member or customer satisfaction.
Overview
17
17
years of professional experience
Work History
Floor Manager
The Summit Club
Tulsa, Oklahoma
07.2014 - Current
- Supervised dining room floor operations for The Summit Club clubhouse service.
- Coordinated member service flow across restaurant, lounge, and banquet areas.
- Directed servers, hosts, and bussers during busy club dining periods.
- Managed floor coverage and adjusted staffing based on guest demands.
- Resolved member concerns with calm, professional communication.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Front Desk Receptionist
young people's clinic pediatrics
Tulsa, Oklahoma
09.2016 - 09.2021
- Greeted families at pediatric clinic front desk with warm, professional communication.
- Checked in patients and prepared visit paperwork for pediatric appointments.
- Scheduled patient appointments and managed calendar changes for young patients.
- Answered incoming calls and routed messages to nurses and providers.
- Verified insurance information and updated patient demographics in clinic records.
- Collected copayments and processed front desk transactions for clinic visits.
- Filed medical forms and maintained organized patient charts and documents.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Store Manager
Las Americas Grocery store
Tulsa, Oklahoma
05.2009 - 05.2014
- Managed daily grocery store operations at Las Americas Grocery store.
- Supervised cashiers, stockers, and front-end customer service staff.
- Trained employees on store policies, service standards, and safety practices.
- Recruited and trained new employees at Las Americas Grocery store to ensure adherence to company policies.
Education
Certified Nurse Assistant - Cna
Tulsa Tech
Tulsa, OK03-2014
High School Diploma -
Will Rogers High School
Tulsa, OK05-2009
Skills
- Floor operations
- Operations management
- Inventory management
- Inventory control
- Payroll administration
- Staff scheduling
- Opening procedures
- Scheduling and planning
- Task delegation
- Team supervision
- Team leadership
- Customer service delivery
- Customer relations
- Customer service
- Operations administration
- Multitasking
Timeline
Front Desk Receptionist
young people's clinic pediatrics
09.2016 - 09.2021
Floor Manager
The Summit Club
07.2014 - Current
Store Manager
Las Americas Grocery store
05.2009 - 05.2014
Certified Nurse Assistant - Cna
Tulsa Tech
High School Diploma -
Will Rogers High School