Ashe Thompson
Jersey Mike's Subs
Lacey
10
years of professional experience
Dynamic Floor Manager with proven expertise in health and safety compliance, inventory management, and training development. Committed to enhancing team performance and customer satisfaction while streamlining operations to achieve sales goals.
Work History
Floor Manager
10 Years 5 Months- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Executed regular performance evaluations to drive team productivity and development.
- Trained and mentored staff on best practices for food safety and service excellence.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Formulated staff scheduling strategies to optimize coverage during peak hours while maintaining service excellence.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Assistant Store Manager
3 Years 3 Months- Led team in achieving sales goals through effective staff training and performance management.
- Developed merchandising strategies to optimize product displays and improve customer engagement.
- Implemented employee scheduling systems to maximize labor efficiency and ensure optimal store coverage.
- Trained and mentored new team members on customer service excellence and product knowledge.
- Facilitated special orders for customers seeking specific items not regularly carried in-store, improving overall satisfaction levels among client base.
- Maintained accurate financial records including daily sales reports and cash drawer reconciliations, ensuring accountability within the store.
Ground Laborer
4 Years- Implemented safety protocols to minimize risks during labor-intensive tasks.
- Promoted a positive work environment by actively participating in team meetings, offering support to colleagues, and maintaining open lines of communication.
- Provided compassionate care for pets, ensuring comfort and safety during visits.
- Prevented potential accidents by closely monitoring pet behavior during playtime sessions and intervening when necessary.
- Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
Education
High School Diploma
Skills
Health and safety compliance
Inventory management
Inventory control
Labor scheduling
Cost control
Merchandising strategies
Training development
Delegation and supervision
Point of sale systems
Organization and prioritization
Talent acquisition
Timeline
Assistant Store Manager
Pet Pros
04.2022 - 07.2025Read More
Ground Laborer
Firgrove Veterinary Hospital
01.2017 - 01.2021Read More
Floor Manager
Jersey Mike's Subs
02.2016 - 07.2026Read More
Rio Lindo Adventist Academy
High School Diploma
Read More