Antonio Lopez
Albuquerque,NM
Summary
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Quality Control Technician
Creamland Dairies
05.2022 - 04.2023
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Inspected all finished products and compared against standards to meet regulatory requirements.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Medical DME QA Analyst
HME Providers
02.2021 - 05.2022
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Identified and resolved variances to bring products in line with requirements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Assisted with day-to-day operations, working efficiently and productively with all team members
Technical advisor
Kelly services/Apple inc
09.2019 - 05.2020
- Provide technical and account services support for multiple
- Apple products ranging from Iphones to MacBooks
- Provide services to individual callers and agents from wireless companies, and retail stores
- Solve issues with hardware malfunction, network services and general device operation from a home office
- Tex expert/tech and sales lead
T-Mobile
08.2017 - 04.2019
- Create and implement solutions to customer pain points while also making sure to handle any billing or technical support issues
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Learned and adapted quickly to new technology and software applications
- Identified issues, analyzed information and provided solutions to problems
Sales associate/office Manager
Sprint
06.2014 - 04.2017
- Establish sales goals and implement strategies for hitting said goals while also procuring new business lines
- Receive inbound sales and support calls from existing and prospective customers
- Handle customers financial information and payments.
Sales Associate
Carmax
05.2014 - 04.2015
- Assist customers with purchasing a new vehicle by showing and demonstrating all options and benefits of the vehicle
- Complete loan application paperwork, submit and interpret decisions from lenders to the customer
- Create and follow up on sales leads.
Respiratory Technician/QA Specialist
Pacific Pulmonary
11.2009 - 03.2014
- As team lead, set daily routes for all drivers and correspond with therapists to set up sleep studies
- Documented observations and baseline measurements in medical records.
- Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments.
Education
Associate of Applied Science - Medical
TechnologistApollo College
Albuquerque, NMSkills
- Inventory Control Data Entry
- Medical Terminology Pharmacy billing ( Closure )
- Technical Product Demonstrations
- Inventory Management
- Competitor Knowledge and Analysis
- Knowledge of Product Features
- Analytical Thinking
- Protocol development
- Data interpretation
- Sampling protocols
- Equipment calibration
Timeline
Quality Control Technician
Creamland Dairies
05.2022 - 04.2023
Medical DME QA Analyst
HME Providers
02.2021 - 05.2022
Technical advisor
Kelly services/Apple inc
09.2019 - 05.2020
T-Mobile
08.2017 - 04.2019
Sales associate/office Manager
Sprint
06.2014 - 04.2017
Sales Associate
Carmax
05.2014 - 04.2015
Respiratory Technician/QA Specialist
Pacific Pulmonary
11.2009 - 03.2014
Associate of Applied Science - Medical
TechnologistApollo College
Similar Profiles
Jacob MillerJacob Miller
Blow Mold Machine Operator at Creamland DairiesBlow Mold Machine Operator at Creamland Dairies
Norman LobleyNorman Lobley
Production Catcher at Creamland DairiesProduction Catcher at Creamland Dairies
Buddhika Lankage Lankahalu GedaraBuddhika Lankage Lankahalu Gedara
Herd Manager at Te Waewae Dairies (Farm Right )Herd Manager at Te Waewae Dairies (Farm Right )