Antonio Lopez
McFarland,CA
Summary
Adept at fostering customer relationships and leading teams, I significantly enhanced patron loyalty at Aviator Casino. My expertise in customer service and staff management, coupled with a knack for complex problem-solving, drove business development and operational efficiency at Cali Brews Sports Bar & Grill and Delano Mosquito Abatement.
Overview
10
10
years of professional experience
Work History
Manager
Cali Brews Sports Bar & Grill
01.2022 - 01.2025
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through business development.
Mosquito Control Technician
Delano Mosquito Abatement
05.2020 - 10.2020
- Assisted in the development of comprehensive mosquito control plans based on data analysis and best practices.
- Maintained accurate records of treatments performed, inspection findings, and any necessary follow-up actions.
- Supported public health initiatives through the collection, identification, and submission of mosquito samples for disease testing.
- Optimized resource allocation by developing thorough mapping and tracking systems for high-risk areas requiring frequent treatments.
- Troubleshot and resolved issues related to equipment malfunctions, ensuring minimal disruption to daily operations and productivity.
- Enhanced community safety through regular surveillance and monitoring of mosquito activity.
Head Bartender
Aviator Casino
05.2015 - 07.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Education
High School Diploma -
McFarland High School
McFarland, CA06.1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Shift scheduling
- Hiring and training
- Customer relationship management
- Good judgment
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Manager
Cali Brews Sports Bar & Grill
01.2022 - 01.2025
Mosquito Control Technician
Delano Mosquito Abatement
05.2020 - 10.2020
Head Bartender
Aviator Casino
05.2015 - 07.2019
High School Diploma -
McFarland High School