Antonio Loza
Beverly Hills,CA
Summary
Tech-savvy professional with advanced training and experience in customer service. Delivers exceptional results, exceeding customer expectations and driving internal improvements. Constantly seeks innovative strategies to achieve objectives. Highly knowledgeable and dedicated professional with extensive experience in planning, problem-solving, and data entry. Proficient in industry best practices and processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Administrator
U.S. Marine Corps-MCBH Kaneohe Bay
Kaneohe Bay, HI
11.2020 - Current
- Working as a data administrator for the Marine Corps, knowledgeable with many software systems and data communications equipment
- Assisting officers and higher rank enlisted marines with troubleshooting computer and end user issues
- Experience using putty command prompt for setting up networks and managing distribution lists.
- Provided technical assistance to computer users via phone and email.
- Installed, configured, maintained and troubleshot hardware, software and peripherals.
- Assisted with the setup of new computers and user accounts.
- Diagnosed system errors and identified network connectivity issues.
- Resolved customer inquiries in a timely manner.
- Created detailed documentation of all work performed on customer machines.
- Ensured compliance with company policies regarding data security practices.
- Responded to service requests from customers in a professional manner.
- Evaluated existing IT solutions, recommending improvements when needed.
- Maintained an inventory of computer parts and equipment for repairs.
- Developed training materials for end-users on how to use various applications.
- Configured printers, scanners, faxes and other peripheral devices.
- Managed helpdesk tickets by prioritizing requests based on urgency.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
Asset Manager
U.S. Marine Corps-MCBH Kaneohe Bay
Kaneohe Bay, HI
01.2022 - 05.2022
- Held the billet as asset manager in charge of tracking millions of dollars' worth of equipment and ensuring monthly accountability.
- Ensured compliance with regulatory requirements and internal policies related to assets.
Aerotek Temp
Aerotek
Tigard, OR
09.2019 - 12.2019
- Worked in a line setting computer chips on motherboards for the company during 12-hour shifts using all company machinery.
Education
High school diploma -
Tigard High School
Tigard, OR06.2019
Skills
- Software Troubleshooting
- Active Directory
- Help Desk
- Troubleshooting
- Network Support
- Microsoft Windows
- Technical Support
- Microsoft Windows Server
- VPN
- Sales Support
- LAN
- VoIP
- Information Security
- Operating Systems
- Computer Networking
- Microsoft Exchange
- Desktop Support
- Military Experience
- Remote Access Software
- Linux
- System Administration
- VMWare
- DHCP
- Network Administration
- Cloud computing (4 years)
- Cloud architecture (4 years)
- Database Administration
- Linux Operating System
Certification
Driver's License
Additional Information
Currently taking coding classes and studying to get A+ and Net+ certifications.
Military Service
United States Marine Corps, United States, Lance Corporal, 11/01/20, Serving as 0671 Data Administrator in the communications field.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Data Systems Administrator
Languages
Spanish, Expert
Languages
Spanish
Full Professional
Timeline
Asset Manager
U.S. Marine Corps-MCBH Kaneohe Bay
01.2022 - 05.2022
Data Administrator
U.S. Marine Corps-MCBH Kaneohe Bay
11.2020 - Current
Aerotek Temp
Aerotek
09.2019 - 12.2019
High school diploma -
Tigard High School
Similar Profiles
Matthew WylieMatthew Wylie
Embarkation/Logistics Specialist at Enlisted in the United States Marine Corps-MCBH Kaneohe Bay, HIEmbarkation/Logistics Specialist at Enlisted in the United States Marine Corps-MCBH Kaneohe Bay, HI
Amaney EakesAmaney Eakes
Health Technician (Hearing Conservation Program) at MCBH Kaneohe Bay Branch Health ClinicHealth Technician (Hearing Conservation Program) at MCBH Kaneohe Bay Branch Health Clinic
Christopher SerenoChristopher Sereno
General Manager, MCCS Marina/OREC/Five-0 Motors at Marine Corps Community Services, MCBHGeneral Manager, MCCS Marina/OREC/Five-0 Motors at Marine Corps Community Services, MCBH