Antonio Maldonado
Yonkers,NY
Summary
Dedicated, reliable and experienced doorman skilled in enhancing building security and fostering positive tenant relations. Proven ability to address concerns promptly while ensuring a safe, organized, and friendly atmosphere for residents and visitors.
Skilled in security awareness and exceptional communication. Known for problem-solving skills and teamwork, contributing to improved tenant satisfaction and safety.
Overview
29
29
years of professional experience
Work History
Doorman
Park South Tenants Corp
Manhattan, NY
05.1998 - Current
- Monitored building access, ensuring safety and security for residents and guests.
- Assisted residents with luggage and packages, providing exceptional customer service.
- Maintained cleanliness and organization of lobby area, creating welcoming environment.
- Coordinated deliveries, managing logistics for efficient package handling.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building..
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Communicated with staff and building supervisors using two-way radios, mobile phones and other technological devices.
Mailroom Assistant
United States Postal Office
Bronx, NY
10.1997 - 01.1998
- Processed and sorted incoming mail for efficient distribution across departments.
- Operated postal equipment to prepare packages for shipment and delivery.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Maintained accuracy in mail distribution with careful attention to detail, ensuring all recipients received correct correspondence.
- Collaborated with team members to ensure smooth daily operations within the mailroom, promoting a positive work environment.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Bachelor of Science - Political Science
John Jay College of Criminal Justice
New York, NY06-2009
Skills
- Package handling
- Tenant relations
- CCTV monitoring
- Fire safety
- Parking management
- Complaint handling
- Professional appearance
- Baggage management
- Incident reporting
- Building maintenance
- Access control
- Security awareness
- Lost and found management
- Concierge services
- Visitor management
- Vendor direction
- VIP assistance
- Service request coordination
- Strong interpersonal skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking
- Punctuality
- Excellent communication
- Computer skills
- Security camera monitoring
- Situational awareness
- Cooperative attitude
- Data entry
- Visitor screening
- CPR certified
- Employee and visitor screening
- Physical stamina
- Detailed activity logs
Languages
Spanish
Native or Bilingual
Timeline
Doorman
Park South Tenants Corp
05.1998 - Current
Mailroom Assistant
United States Postal Office
10.1997 - 01.1998
Bachelor of Science - Political Science
John Jay College of Criminal Justice