Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
Taco Bell
03.2024 - Current
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Excelled in every store position and regularly backed up front-line staff.
Exercised composure under pressure and in escalated customer service scenarios.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Production Worker
Health Trust
01.2020 - 11.2023
Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Responded promptly to equipment malfunctions, minimizing disruptions to production.
Landscaper
Westcoast Landscape And Lawns
07.2018 - 01.2020
Maintained grounds by trimming, weeding, and general clean-up.
Performed planting, watering, mulching, and edging of lawns.
Removed weeds, hazards, and debris from common pathways to improve usability.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Utilized power tools and landscaping machines to maintain outdoor areas.
Removed debris and waste from outdoor areas.
Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.