Antonio Pacheco
Associate Director, Donor Relations
Oak Park,IL
Timeline
Illinois Institute of Technology - B.S., Psychology
2001.08 - 2007.05
Associate Director, Donor Relations - Illinois Institute of Technology
05.2000 - Current
Executive Assistant, Education - Chicago United, Inc.
06.1994 - 04.1999
Paralegal - Rodriguez & Villalobos
03.1990 - 06.1994
Work History
Associate Director, Donor Relations
Illinois Institute of Technology
05.2000 - Current
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Executive Assistant, Education
Chicago United, Inc.
06.1994 - 04.1999
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Paralegal
Rodriguez & Villalobos
03.1990 - 06.1994
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Conducted detailed client intakes and entered information into company database.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Edited and proofread legal documents to verify accuracy.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
Summary
Hardworking Associate Director knowledgeable about business practices in the [Description] industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Education
B.S. - Psychology
2001.08 - 2007.05