Antonio Pena Meraz
Cicero,IL
Summary
Driven professional with a diverse background in roles from Kitchen Staff at McDonald's to General Service Technician at Pep Boys. Excelled in mechanical troubleshooting and customer service, enhancing operational efficiency and client satisfaction. Demonstrated adaptability and a commitment to safety, achieving significant improvements in workplace practices and customer engagement.
Overview
6
6
years of professional experience
Work History
General Service Technician
Pep Boys
06.2023 - 08.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and fixing customers cars.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Did oil change's, Coolant flushes, Tires, Brakes + fluid flush, Battery's, windshield wipers
Sales Associate + Key Holder
Advance Auto Parts
03.2021 - 05.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Landscape Worker
Diaz Group
01.2019 - 05.2021
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Maintained routine landscaping schedules to boost lawn health.
- Assisted with weekly project planning and crew scheduling.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
Kitchen Staff
McDonald's
06.2018 - 01.2019
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
Education
High School Diploma -
Morton High School
Cicero, IL05.2021
Skills
- Mechanical Troubleshooting
- Power Tools Operation
- Vehicle Maintenance
- Safety Procedures
- Hydraulic systems
- Customer Service
- Time tracking
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
Timeline
General Service Technician
Pep Boys
06.2023 - 08.2024
Sales Associate + Key Holder
Advance Auto Parts
03.2021 - 05.2023
Landscape Worker
Diaz Group
01.2019 - 05.2021
Kitchen Staff
McDonald's
06.2018 - 01.2019
High School Diploma -
Morton High School