ANTONIO PENICK
Detroit,MI
Summary
Ambitious Service Support Advisor known for articulate communication skills and strong drive for excellence. Consistently excels in fostering positive client relationships and delivering exceptional service through proactive engagement and strategic problem-solving.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Service Support Advisor 3
Rivian
Plymouth, MI
10.2025 - Current
- Provide customer-focused support with vehicle-related concerns
- Assist customers with navigating service needs
- Research customer concerns and identify appropriate solutions
- Manage customer interactions to maintain a positive customer experience
- Collaborate with service centers and internal teams to help with timely solutions
Client Communications Specialist
Rocket Mortgage
Detroit, Michigan
04.2017 - 01.2025
- Implemented best practices for managing incoming calls from customers.
- Managed client inquiries, requests, and complaints in a timely manner.
- Collaborated with marketing team to develop effective marketing campaigns for customers.
- Identified opportunities to enhance sales by strengthening client relations.
- Analyzed customer feedback data to identify areas of improvement in customer service.
- Processed client inquiries, requests, and complaints promptly to ensure satisfaction.
- Updated records of client communications activities in database systems for accurate reporting.
Warehouse Associate
Amazon
Brownstown, Michigan
11.2016 - 04.2017
- Successfully managed and organized warehouse inventory.
- Sorted and organized merchandise for efficient shipment preparation.
- Moved products and equipment to designated locations, ensuring a clean and safe workspace.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Packaged and sealed products according to order size and specifications.
- Managed and organized warehouse inventory to support operational flow.
Technical Training Specialist
Detroit Public Library
Detroit, Michigan
07.2005 - 09.2016
- Analyzed participant surveys and feedback to identify improvement areas, enhancing training effectiveness.
- Documented training activities and participant feedback to refine future sessions and address learner needs.
- Collaborated with IT professionals in order to provide accurate information about current technologies used by the organization.
- Analyzed participant surveys and other feedback mechanisms to identify areas requiring improvement.
- Documented all training activities including feedback from participants in order to improve future sessions.
- Monitored learners' progress during courses to provide timely support and ensure comprehension.
- Facilitated interactive workshops designed to promote creative thinking among participants.
Education
High School Diploma -
Mumford High School
Detroit, MI06-2004
Skills
- CRM software proficiency
- Performance tracking
- Client needs analysis
- Service coordination
- Goal setting and achievement
- Team player mentality
- Client relations
Certification
Microsoft Office Professional Certification
Personal Information
Title: SERVICE ADVISOR
Timeline
Service Support Advisor 3
Rivian
10.2025 - Current
Client Communications Specialist
Rocket Mortgage
04.2017 - 01.2025
Warehouse Associate
Amazon
11.2016 - 04.2017
Technical Training Specialist
Detroit Public Library
07.2005 - 09.2016
High School Diploma -
Mumford High School