Phillip Schlosser

Work History

Realtor Associate Broker

Coldwell Banker Realty

01.2021 - Current

Assist both sellers and buyers through complicated process of real estate transactions.
Educate clients throughout process
Act as an advocate for the clients best interests and as a fiduciary for their financial interests.
Strengthened communication skills through regular interactions with others.
Identified issues, analyzed information and provided solutions to problems.
Managed time efficiently in order to complete all tasks within deadlines.
Learned and adapted quickly to new technology and software applications.
Skilled at working independently and collaboratively in team environment

Online Marketing Advisor / Northstar Guidance

Angi

01.2018 - 01.2022

Assist service professionals by explaining HomeAdvisor platform and provide efficacious solutions to any queries / concerns
Devise strategic business plans to meet and exceed daily matrix requirements, consistently selling 3-5 new memberships per week.
Developed lucrative and long-term relations with contractors for cost-effective services / products
Exceeded management's expectations by surpassing sales and retention goals.
Proved successful working within tight deadlines and in fast-paced environments, making 300 calls per day and 3 hours of talk time
Used critical thinking to break down problems, evaluate solutions and make decisions
Demonstrated respect, friendliness and willingness to help wherever needed

Service Advisor and Parts Manager

Gunbarrel Import Motors

01.2016 - 01.2018

Carried out routine tasks and took responsibility of ad-hoc store projects / assignments
Ensured timely product deliveries by building strong relations with shops in North Denver
Maintained inventory from scratch and ensured seamless workflow
Increased customer satisfaction and retention rates by advising clients on product choices and car repairs.
Pleasantly greeted customers and asked open-ended questions to better determine needs
Maintained high customer satisfaction standards to meet or exceed targets
Documented problems and corrective actions to maintain records
Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
Developed estimates by costing materials, supplies, and labor
Suggested add-on services that would be helpful to customers and improve bottom line
Followed up with customers to offer additional support and check resolution satisfaction
Examined service history and provided initial inspection of vehicle to identify issues

District Leader

Primerica Financial Services

01.2013 - 01.2016

Identified needs of families and provided comprehensive financial needs analysis to advise right life insurance coverage plan
Devised detailed savings and investment plan to achieve long term goals
Maximized client retention and satisfaction through best-in-class customer service.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Service Advisor and Parts Manager

Airport Road Auto Repair

04.2013 - 12.2013

Successfully managed store finances: authorized store payments/returns as well as maintained drawers and safes.
Built repeat customer relationships through communicating future problems and repairs.
Planned budgets based on P&L statements, hourly mechanic feedback to manage projects, and revenue goals.
Maintained vehicle records by creating and filing service/repair invoices.
Developed estimates by costing materials, supplies, and labor
Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
Suggested add-on services that would be helpful to customers and improve bottom line
Pleasantly greeted customers and asked open-ended questions to better determine needs
Handled customer issues with confidence, using complex problem solving to provide effective resolution
Interpreted diagnostic results to provide accurate repair recommendations
Educated customers regarding regular maintenance protocols to preserve vehicle condition
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Maintained up-to-date knowledge of product and service changes

Commercial Accounts Manager

Autozone

01.2011 - 01.2013

Conducted individualized and specialized trainings and troubleshot profit loss areas, resulting in exponentially increasing profits
Ensured zero discrepancies while handling cash and maintaining cash drawers
Developed employee roster and assigned duties to ensure seamless workflow
Recruited new members to create / develop sales team and navigate complicated sales
Verified pricing and product placement by examining merchandise.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Developed, maintained and utilized diverse client base
Built diverse and consistent sales portfolio
Attended monthly sales meetings and quarterly sales trainings

Store Manager

CSK AUTO, INC. (O'REILLY AUTO),

05.2002 - 12.2008

Reconciled daily sales transactions to balance and log day-to-day revenue.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Managed inventory control, cash control, and store opening and closing procedures.
Supervised guests at front counter, answering questions regarding products.
Approved regular payroll submissions for employees.
Assisted with hiring, training and mentoring new staff members.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Developed and implemented successful staff incentive programs to motivate employees.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Mitigated business risks by working closely with staff members and assessing performance.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.

Summary

Overview

Work History

Realtor Associate Broker

Online Marketing Advisor / Northstar Guidance

Service Advisor and Parts Manager

District Leader

Service Advisor and Parts Manager

Commercial Accounts Manager

Store Manager

Education

Earn While You Learn, Comprehensive Automotive Training Program -

High School Diploma -

Skills

Additional Information

Timeline

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