Phillip Schlosser
Berthoud,CO
Summary
Goal-oriented, meticulous, and diligent professional with hands on experience delivering sales, service, and looking to continue career as a service advisor. Talented at building strong relationships with clients and increasing customer satisfaction and retention rates. Stellar record of enhancing business revenue by surpassing sales goals and increasing clientele. Articulate and refined communicator with exceptional interpersonal, relationship-building, problem-solving, and strategic / analytical thinking skills. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service.
Overview
16
16
years of professional experience
Work History
Service Advisor
Stonum Automotive
Longmont, CO
05.2025 - 10.2026
- Produced accurate repair order estimates and documented service recommendations aligned to approval requirements.
- Consulted customers to document vehicle concerns and confirm repair requirements.
- Coordinated technician workloads to support efficient shop workflow and timely completion.
- Communicated inspection findings, repair updates, and authorization needs to customers.
- Scheduled service appointments and maintained organized follow-up for pending repairs.
- Reviewed invoices for accuracy before presenting completed work to customers.
- Advised customers on vehicle maintenance requirements, reinforcing long-term relationship building through trust and loyalty.
Shop Manager
Import Specialists Of Ft. Collins
Fort Collins, CO
08.2023 - 05.2025
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Realtor Associate Broker
Coldwell Banker Realty
Longmont, CO
01.2021 - 07.2026
- Assist both sellers and buyers through complicated process of real estate transactions.
- Educate clients throughout process
- Act as an advocate for the clients best interests and as a fiduciary for their financial interests.
- Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
- Demonstrated strong knowledge of local neighborhoods, schools, and amenities to provide clients with valuable insights for making informed decisions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Online Marketing Advisor / Northstar Guidance
Angi
Golden, CO
01.2018 - 01.2022
- Assist service professionals by explaining HomeAdvisor platform and providing efficacious solutions to any queries / concerns
- Devise strategic business plans to meet and exceed daily matrix requirements
- Developed lucrative and long-term relations with contractors for cost-effective services / products
- Exceeded management's expectations by surpassing sales and retention goals.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
Service Advisor and Parts Manager
Gunbarrel Import Motors
Niwot, CO
01.2016 - 01.2018
- Carried out routine tasks and took responsibility of ad-hoc store projects / assignments
- Ensured timely product deliveries by building strong relations with shops in North Denver
- Maintained inventory from scratch and ensured seamless workflow
- Increased customer satisfaction and retention rates by advising clients on product choices and car repairs.
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Maintained high customer satisfaction standards to meet or exceed targets
- Documented problems and corrective actions to maintain records
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
- Developed estimates by costing materials, supplies, and labor
Service Advisor and Parts Manager
Airport Road Auto, CSK Auto, INC
Breckenridge, CO
04.2014 - 12.2014
- Repair
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Customer Service and Sales at Carquest Auto Parts
- Driver to Store Manager, O'Reilly Auto)
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
District Leader
Primerica Financial Services
Longmont, CO
01.2013 - 01.2016
- Identified needs of families and provided comprehensive financial needs analysis to advise a right life insurance coverage plan
- Devised detailed savings and investment plan to achieve long term goals
- Maximized client retention and satisfaction through best-in-class customer service.
- Enhanced district performance by implementing data-driven strategies and streamlining processes.
- Led professional development initiatives to promote continuous learning for staff members.
- Fostered a positive district culture through consistent communication and support for advisors.
Commercial Accounts Manager
Autozone
Silverthorne, CO
01.2011 - 04.2013
- Conducted individualized and specialized trainings and troubleshot profit loss areas, resulting in exponentially increasing profits
- Ensured zero discrepancies while handling cash and maintaining cash drawers
- Developed employee roster and assigned duties to ensure seamless workflow
- Recruited new members to create / develop sales team and navigate complicated sales
- Verified pricing and product placement by examining merchandise.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Developed, maintained and utilized diverse client base
- Built diverse and consistent sales portfolio
- Attended monthly sales meetings and quarterly sales trainings
- Collaborated with cross-functional teams to develop tailored solutions addressing client needs and expectations.
Education
High School Diploma -
06-2000
ASE Parts Specialist - Automotive
06-2004
ASE Certified Service Advisor - Automotive
09-2024
Skills
- Inventory Controls
- Sales Planning
- Pricing strategy
- CRM software proficiency
- CRM Software
- Business Development
- Process Enhancement
- Team leadership
- Employee Scheduling
- Client relations
- Retention strategies
- Conflict Resolution
Additional Information
- Professional Training & Licenses, Colorado Life Insurance License (Expired)Series 6 Securities License (Expired) Colorado Real Estate License (Active)BG Service Writer Advanced ClassesYoungLife Leadership TrainingPage
Timeline
Service Advisor - Stonum Automotive
05.2025 - 10.2026
Shop Manager - Import Specialists Of Ft. Collins
08.2023 - 05.2025
Realtor Associate Broker - Coldwell Banker Realty
01.2021 - 07.2026
Online Marketing Advisor / Northstar Guidance - Angi
01.2018 - 01.2022
Service Advisor and Parts Manager - Gunbarrel Import Motors
01.2016 - 01.2018
Service Advisor and Parts Manager - Airport Road Auto, CSK Auto, INC
04.2014 - 12.2014
District Leader - Primerica Financial Services
01.2013 - 01.2016
Commercial Accounts Manager - Autozone
01.2011 - 04.2013
Skyline High School - High School Diploma,
CSK AUTO, INC - ASE Parts Specialist, Automotive
ASE - ASE Certified Service Advisor , Automotive