Antonio Quintana
Fresno,CA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
The Home Depot
Fresno, California
01.2007 - Current
- Assistant Store Managers report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Night Operations Assistant Manager oversees the overnight freight operations to ensure the successful execution of core freight handling programs. Night Operations Assistant Managers make employment decisions such as selection, compensation, discipline, and performance management, and operational decisions to drive customer satisfaction. Some key responsibilities and tasks are ensuring associates follow all safety and hazmat procedures, complete assigned safety training, and wear proper PPE and guide associates on proper use. Teach, coach, and train associates on the freight handling process, operational excellence to improve profitability, and the importance of store appearance. Evaluate performance and take action as necessary for personnel actions, which include: work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations. Make sure all equipment and a machines are functioning properly. Ensure customer concerns our solved efficiently, and take the necessary actions to resolve situations promptly. Communicate objectives to associates and motivate them to achieve established goals.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Coached and developed store associates through formal and informal interactions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Formed and sustained strategic relationships with clients.
- Maintained inventory by checking merchandise to determine levels.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06-2001
Skills
- Stock management
- Business development
- Mentoring and coaching
- Budgeting and cost control
- Upselling and cross selling
- Retail operations
- Store organization
- Customer service and engagement
- Team management
- Operations oversight
- Sales growth
- Scheduling coordination
- POS systems
- Problem-solving
- Employee coaching
- Customer service
- Performance evaluations
- Transaction processing
- Marketing and promotions
- Attention to detail
- Store opening and closing
- Goals and performance
- Inventory counting
- Cash auditing
Timeline
Assistant Store Manager
The Home Depot
01.2007 - Current
High School Diploma -
Gilroy High School