Antonio Rodriguez
Plano
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT helpdesk support
Kirby-Smith Machinery
Dallas
05.2023 - Current
- Assisted users in troubleshooting computer issues through remote sessions and in-person support, resolving problems promptly.
- Installed and configured hardware, software, and peripheral devices to ensure performance efficiency.
- Provided mobile device setup and configuration assistance for optimal user experience.
- Managed inventory of IT equipment, including laptops, desktops, and cell phones.
- Supported telephony systems, including VoIP phones and PBXs, improving internal communication efficiency.
- Applied strong understanding of information security to safeguard systems and user devices.
Help Desk Technician
Wayside Schools
Austin
08.2021 - Current
- Provided technical support by resolving tickets for three campuses, enhancing user satisfaction.
- Addressed user queries and system issues promptly and professionally.
- Maintained PCs, printers, and related equipment through repairs, upgrades, and configurations, ensuring operational efficiency.
- Trained users on basic systems and computer functions, streamlining onboarding process.
- Oversaw inventory management of equipment and software to maintain operational readiness.
- Demonstrated strong understanding of information security for systems and user devices.
Help Desk Technician
Coppell ISD
Coppell
10.2020 - 08.2021
- Resolved user and system issues promptly and professionally.
- Improved user satisfaction by ensuring timely follow-up and thorough resolution of issues.
- Managed maintenance of MacBook, iPads, and related equipment through upgrades and configurations to optimize performance.
- Applied knowledge of information security to safeguard systems and user devices.
Education
Associates - graphic design
Angelo State University
San Angelo, TX06-2017
Skills
- Remote assistance and support
- Hardware installation and repairs
- Microsoft Office suite
- Zendesk and KACE
- Jamf and Mosyle
- Microsoft Intune and Azure
- macOS and iOS
- Windows operating systems
- Problem solving skills
- Inventory management strategies
- Teamwork and collaboration
- Interpersonal communication
- Adobe software proficiency
Certification
- CompTIA A+ ce Certification
- 3CX basic Certification
Timeline
IT helpdesk support
Kirby-Smith Machinery
05.2023 - Current
Help Desk Technician
Wayside Schools
08.2021 - Current
Help Desk Technician
Coppell ISD
10.2020 - 08.2021
Associates - graphic design
Angelo State University