Jorge Rosas
San Miguel,CA
Summary
Versatile and results-driven professional with experience at Habitat for Humanity, adept in customer service and problem-solving. Excelled in enhancing efficiency, managing multiple projects with strict deadlines, and improving workplace safety. Demonstrated adaptability and time management skills, significantly contributing to team success and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager's Assistant
Habitat for Humanity
01.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Operate and troubleshoot point of sale; ensure proper handling of all cash deposits, check and credit card transactions and implementation of close out/reconciliation and banking procedures
- Lead customer service interactions to ensure that customers are acknowledged, concerns are addressed quickly and whenever possible, customer project needs are met.
Warehouse Associate
Rental Depot
11.2021 - 12.2023
- Assist manager in counter sales, compute charges for equipment rentals for services or complete payments.
- Prepare rentals for display to rent or purchase.
- Greet customer and answer phones,
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Water Damage Technician
Service Master Restoration
02.2018 - 10.2021
- Demonstrated adaptability by effectively managing multiple projects simultaneously, prioritizing tasks based on urgency and maintaining strict deadlines.
- Assessed property damages, accurately documenting findings to support insurance claims processing.
- Maintained client relationships by addressing concerns and ensuring successful project completion.
- Optimized resource utilization by effectively managing inventory and maintaining necessary tools and equipment.
Safety Coordinator
Key Energy Services
02.2010 - 07.2017
- Recognized, documented, and advised on removal of hazards.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Inspected worksites, practices, and gear for compliance with established safety standards.
Education
GED -
Los Padres Adult School
King City, CA06-1999
Skills
- Customer experience
- Customer service
- Problem-solving
- Time management
Accomplishments
- Collaborated with team of eight in the development of process improvement plans associated in best work practices
- Supervised team of twelve safety observers in leading them to achieve incident free operations in there local facilities.
- Achieved less down time through effectively helping management with daily job cost efficiencies.
Certification
- Management essential trained to train supervisors.
- Supervisor leadership skills trained to train supervisors
- Safety in motion certified (ergonomics)
- Decision Driving trainer
- CPR certified
- Fork lift instructor and certified
Languages
Spanish
Full Professional
Timeline
Store Manager's Assistant
Habitat for Humanity
01.2024 - Current
Warehouse Associate
Rental Depot
11.2021 - 12.2023
Water Damage Technician
Service Master Restoration
02.2018 - 10.2021
Safety Coordinator
Key Energy Services
02.2010 - 07.2017
GED -
Los Padres Adult School