Antonio Samuel
Phoenix,AZ
Summary
Motivated biology graduate with 5 years of healthcare and pharmacy experience and a proven record of supporting patient care through fast, accurate, relationship-focused service. Skilled in client communication, problem-solving, and cross-functional collaboration. Passionate about combining medical knowledge with persuasive communication to deliver innovative solutions in medical device or pharmaceutical sales.
Overview
7
7
years of professional experience
Work History
Counter Server
Pita Cafe
Scottsdale, AZ
06.2021 - Current
- Deliver attentive service in a fast-paced, customer-facing environment while supporting team operations part-time.
- Maintain consistent client satisfaction through strong communication and adaptability.
Customer Support Specialist (Ensign Accounts)
PharMerica
Phoenix, Arizona
08.2020 - 06.2021
- Managed relationships for 15+ long-term-care facilities across Phoenix and Tucson, serving as the primary liaison between facility leadership and PharMerica pharmacy services.
- Strengthen client trust by resolving order discrepancies, clarifying prescription requests, and ensuring timely medication delivery.
- Streamlined AHCCCS billing for IV medications, reducing claim errors, and improving reimbursement turnaround by 20%.
- Partner cross-functionality with pharmacists and nurses to deliver compliant, efficient service in high-volume environments.
Pharmacy Technician (After Hours Team)
PharMerica
Phoenix, AZ
03.2019 - 08.2020
- Supported nationwide network of nursing facilities by managing 60+ urgent medications calls per shift.
- Authorized emergency Schedule II-V medications and coordinated refills to prevent treatment delays.
- Collaborated directly with nursing staff to communicate critical updates, ensuring continuity of care across multiple time zones.
- Recognized by leadership for reliability, attention to detail, and superior service quality under pressure
Education
Bachelor of Science - Biology (Emphasis in Pre-Medicine)
Grand Canyon University
Phoenix, AZ04-2025
Associate of Science - Biology
Paradise Valley Community College
Phoenix, AZ05-2024
Skills
- Account & Relationship Management
- Customer Engagement
- Consultative Communication
- Problem Solving
- Process Improvement
- Cross-Functional Collaboration
- Regulatory Compliance (HIPAA/DEA)
- Healthcare Systems & Billing
- Fluent in English and Aramaic
Timeline
Counter Server
Pita Cafe
06.2021 - Current
Customer Support Specialist (Ensign Accounts)
PharMerica
08.2020 - 06.2021
Pharmacy Technician (After Hours Team)
PharMerica
03.2019 - 08.2020
Bachelor of Science - Biology (Emphasis in Pre-Medicine)
Grand Canyon University
Associate of Science - Biology
Paradise Valley Community College