Roberto Morales
Los Angeles,CA
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
5
5
years of professional experience
Work History
Counter Server
Magnolia Bakery
Los Angeles, CA
01.2025 - Current
- Received, checked and arranged food orders for in-store and carry out customers.
- Offered information regarding sale promotions and new products.
- Restocked shelves throughout shift as needed.
Customer Service Representative
EM's Cleaning services
Los Angeles, CA
06.2023 - 12.2024
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed positive relationships with customers through friendly interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
Media Coordinator
Big Boys Auto Detail
Los Angeles, CA
06.2020 - 08.2023
- Created content for social media platforms to engage audiences and boost visibility.
- Negotiated contracts with vendors providing video editing or other services.
- Introduced new marketing strategies, increasing annual revenue.
Education
High School Diploma -
Santee Educational Complex
Los Angeles, CA06-2025
Associates Degree - Real Estate
Long Beach City College
Long Beach, CASkills
- Customer service
- Sales promotions
- Social media content
- Inventory management
- Relationship building
- Feedback monitoring
Affiliations
- Baseball
- Latinos Unidos
- Football
- High School Honor Roll
Accomplishments
- High Math Honor Roll
- High English Honor Roll
- 2020 LA Mathon Finisher
- Team Player of The Year
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Counter Server
Magnolia Bakery
01.2025 - Current
Customer Service Representative
EM's Cleaning services
06.2023 - 12.2024
Media Coordinator
Big Boys Auto Detail
06.2020 - 08.2023
High School Diploma -
Santee Educational Complex
Associates Degree - Real Estate
Long Beach City College
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