Antonio Stone
Trokr Delivery Service LLC
Tupelo,MS
19
years of professional experience
Results-driven leader with experience across management, field service, and account operations. Skilled in communication, problem-solving, documentation, and mentoring staff. Proven ability to improve customer experience, maintain safe work environments, and support reliable day-to-day operations.
Work History
Manager
1 Year 2 Months- Managed and motivated employees to be productive and engaged in their work.
- Maintained professional, organized, and a safe environment for employees and patrons.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Technician
1 Year 2 Months- Inspected residential and commercial properties for pest activity and treatment needs.
- Identified infestation sources and recommended targeted treatment solutions.
- Installed and maintained bait stations, traps, and monitoring devices.
- Applied pest control products safely according to label instructions and company procedures.
- Documented service routes, findings, and completed treatments accurately.
- Worked with diverse types of weather and ground conditions.
Meter Reader
3 Years 8 Months- Recorded accurate meter readings for water, gas, and electric service accounts. 2. Inspected meters for damage, tampering, and access issues during field routes. 3. Verified reading data against account records to resolve discrepancies. 4. Reported leaks, hazards, and irregular usage patterns to appropriate departments. 5. Updated customer service systems with field notes and usage information to ensure accurate account management. 6. Navigated assigned routes efficiently to complete scheduled readings and follow-ups. 7. Maintained compliance with safety procedures while working in varied outdoor conditions. 8. Supported route continuity by mentoring new readers on reading accuracy and field practices.
- Documented meter locations and access points to support efficient route planning.
- Cultivated professional relationships with clients during on-site visits to enhance company image.
- Worked with team members to resolve complex meter and data discrepancy issues.
- Attended safety meetings and took part in safety awareness trainings and programs.
Warehouse Worker
3 Years 7 Months- Operated forklifts and pallet jacks to move furniture safely throughout the warehouse.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Followed safety procedures to reduce hazards during loading, unloading, and storage.
Debt Collector
5 Years 5 Months- Negotiated repayment plans while maintaining compliance with FDCPA and internal collection procedures.
- Managed inbound and outbound collection calls to secure payment arrangements and resolve delinquent accounts.
- Reviewed account histories to verify balances, payment status, and dispute details before contacting consumers.
- Documented call outcomes, promises to pay, and account updates accurately in collection system.
- Collected on delinquent accounts to reduce overdue balances.
Education
High School Diploma
Skills
Customer service
Team leadership
Employee mentoring
Staff training
Decision-making
Operational efficiency
Problem-solving
Team collaboration
Operational reporting
Record keeping
Communication skills
Timeline
Manager
Trokr Delivery Service LLC
08.2025 - CurrentRead More
Technician
Cook’s Pest Control
06.2024 - 08.2025Read More
Meter Reader
Baker Services
01.2021 - 09.2024Read More
Warehouse Worker
Ashley's Furniture
04.2013 - 11.2016Read More
Debt Collector
Franklin Collection Service Inc.
02.2008 - 07.2013Read More
Shannon High School
High School Diploma
Read More