Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANTONIO TARLETON

Toledo

Summary

Resourceful and versatile professional with a strong background in case management, therapeutic care, customer service, and IT support. Highly skilled in client advocacy, conflict resolution, documentation, and HIPAA compliance. Excellent communication, adaptability, and the ability to manage complex caseloads while maintaining professionalism under pressure. Actively seeking growth opportunities in healthcare administration, case management, or credentialing environments where I can continue making a meaningful impact.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Case Manager

Harbor Behavioral Health
01.2022 - Current
  • Manage a caseload of clients with behavioral health and social service needs.
  • Coordinate services between clients, providers, and external agencies.
  • Maintain detailed, confidential client records in compliance with HIPAA.
  • Assist clients during crises, provide emotional support, and advocate for access to resources.
  • Attend team meetings and participate in multidisciplinary discussions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Therapeutic Worker

Northwest Ohio Developmental Center
07.2018 - 04.2021
  • Support individuals with developmental disabilities in daily living activities.
  • Update medical records and facilitate trauma-informed activities.
  • Ensure a safe, respectful, and person-centered environment.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Gathered, organized and input information into digital database.

Customer Service Roles

Various (FedEx, Wrights Productions, Event Security)
01.2014 - 01.2019
  • Delivered support in high-volume, fast-paced environments.
  • Resolved complaints with professionalism.
  • Performed reliable clerical and delivery duties.

Loss Prevention Associate

U.S. Security Associates
08.2018 - 11.2018
  • Monitored surveillance systems to detect theft.
  • Filed detailed incident reports and supported law enforcement.

Information Technology Student Consultant

Jackson College
09.2015 - 08.2017
  • Provided Tier 1 IT support and resolved software/hardware issues.
  • Configured and maintained PCs across campus environments.
  • Handled sensitive data with discretion and professionalism.
  • Enhanced the overall quality of client deliverables through regular feedback sessions and continuous improvement efforts.
  • Assisted in creating strategic plans for clients, resulting in improved market positioning and competitive advantages.
  • Actively participated in networking events, fostering relationships with potential clients and expanding the company''s reach.

Education

Associate of Liberal Arts & Sciences - Liberal Arts And Sciences

Jackson College
Jackson, MI
08.2018

Intermediate Certificate - Business & Education Coursework

Michigan State University
East Lansing, MI
07.2014

High School Diploma -

Martin Luther King Jr. Sr. HS
Detroit, MI
01.2013

Skills

  • Case Management & Client Advocacy
  • Crisis De-escalation & Trauma-Informed Care
  • Remote Customer Support & Tech Troubleshooting
  • HIPAA Compliance & Confidential Documentation
  • Microsoft Office (Word, Excel, PowerPoint)
  • Data Entry & Report Preparation
  • Conflict Resolution & Professional Communication
  • Organizational Efficiency & Task Prioritization
  • Active listening
  • Case documentation
  • Time management

Certification

  • CPR / First Aid – American Heart Association
  • Certified Security Officer
  • HIPAA & Trauma-Informed Care Training

Timeline

Case Manager

Harbor Behavioral Health
01.2022 - Current

Loss Prevention Associate

U.S. Security Associates
08.2018 - 11.2018

Therapeutic Worker

Northwest Ohio Developmental Center
07.2018 - 04.2021

Information Technology Student Consultant

Jackson College
09.2015 - 08.2017

Customer Service Roles

Various (FedEx, Wrights Productions, Event Security)
01.2014 - 01.2019

Associate of Liberal Arts & Sciences - Liberal Arts And Sciences

Jackson College

Intermediate Certificate - Business & Education Coursework

Michigan State University

High School Diploma -

Martin Luther King Jr. Sr. HS

Similar Profiles

CREATE PROFILE