Antonio Torres
Deptford,NJ
Summary
Dynamic Shift Manager at Taco Bell with a proven track record in enhancing customer service training and boosting feedback scores. Skilled in employee training and team development, I excel in motivating staff and ensuring compliance with safety standards, leading to a significant reduction in workplace incidents.
Overview
1
1
Certification
Work History
Shift Manager
Taco Bell Restaurant
10.2024 - 04.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
Education
No Degree - Music Education (BM)
Deptford High School
Deptford, NJ06-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Punctual and reliable
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff development
- Flexible schedule
- Team building
- Compliance
- Shift leadership
Certification
- Certified BLS Provided as of March 3rd, 2025 by the American Heart Association (AHA)
Timeline
Shift Manager
Taco Bell Restaurant
10.2024 - 04.2025
No Degree - Music Education (BM)
Deptford High School
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