Antonio Villa

• Created streamlined operational practices ensuring top-notch quality.
• Facilitated consistent strategy discussions concerning product operations.
• Identified opportunities for process enhancement through customer feedback analysis
• Presented detailed findings to executive team
• Set clear targets and expectations for product operations team.
• Evaluated potential threats and drafted mitigation strategies for product development

Ensure achievement of strategic revenue objectives for a specific product or product family.

Researches market trends and needs.

Articulates results in the form of product requirements.

Plays proactive role in product planning and design to ensure the product is differentiated from competitors in the marketplace.

Develops content for marketing collateral and sales training to ensure successful product launches.

Involved throughout the entire lifecycle of the product, working closely with development teams from products initiation to delivery to eventual product retirement.

• Responsible for systems integration and process, process design and upkeep for product portfolio.
• Identifies processes, systems and teams that are impacted by new products or feature roll-outs.
• Involved heavily in the ability to sell, build, support and bill products.
• Disseminates the information to all impacted teams, assisting with or facilitating relevant training.

• Provide pre-sales technical support
  to achieve accurate and timely configurations that meet customer's current install base and acquisition customer's needs
• Work closely with sales, service and operations teams to play an integral support role in the pre-sales process to help achieve sales productivity
• Focus on preparing sales quotes utilizing your knowledge of product configuration, contracts or agreements language
• Responsible for obtaining all approvals and documentation required to process a formal customer quote

• Supporting the Implementation Team during the deployment of all solutions, upgrades and migrations as well as providing administrative support to the team
• Customer focused approach with the desire to exceed expectations
• Deadline driven, with the ability to multi-task project and work under pressure
• The ability to build strong working relationships with both local and remote teams
• Tenacious problem solving skills and excellent communication skills
• A process oriented approach to deployments
• Participated in projects within the implementation team that have been altered the process and procedures across the organization to increase productivity and efficiently bring revenue online
• Collaborated with teammates to collect information on processes for product procedural documentation to provide concise effective directions for the implementation team

• Ensuring the smooth running of the gallery; maintaining ongoing promotion and advertising of the gallery promoting exhibitions and work by individual artists
• Arranging transportation of work to and from the gallery, both nationally and internationally
• Keeping front-of-house staff briefed on technical and artistic matters relating to programming
• Developing client lists by notifying potential clients of particular works and exhibitions, according to their stated interests
• Extending the client database; negotiating sales promoting and selling artists' work, through both exhibitions and personal contacts
• San Antonio Hispanic Chamber of Commerce Member
• Exhibitor at the 2015 New York Art Expo