Antonio Villanueva
Tucson
Summary
Versatile and quality-driven leader with a proven background in driving sales performance, leading teams, and training employees to uphold company values and operational excellence. Recognized for an efficient, approachable leadership style that builds trust and motivates teams. Skilled at delivering constructive feedback and coaching to foster a positive work environment, streamline operations, and ensure exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
General Manager
Eegees Acquisition Corp
09.2025 - Current
- Implemented performance metrics to evaluate team output and drive continuous improvement initiatives.
- Streamlined budget allocation processes to optimize resource utilization and reduce overhead costs.
- Analyzed market trends to inform decision-making and adapt business strategies accordingly.
- Spearheaded customer satisfaction initiatives, leading to improved client retention rates and loyalty programs.
- Developed comprehensive training programs that enhanced employee skills and operational effectiveness across teams.
- Managed budget implementations/development, employee reviews, training, schedules, forecasting, and financial reporting processes to track progress towards business objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager/Assistant General Manager
Eegees Acquisition Corp
02.2025 - 10.2025
- Led team training to enhance operational efficiency and improve service delivery.
- Developed and implemented standard operating procedures for improved workflow consistency.
- Collaborated with management to streamline processes in daily operations.
- Monitored inventory levels and coordinated procurement to maintain optimal stock availability.
- Analyzed performance metrics to identify areas for improvement and drive team accountability.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
Shift Leader
Eegee’s LLC
11.2023 - 02.2025
- Flexible and dependable in the workplace, pertaining to covering shifts, meeting company expectations and demonstrating efficiency in quality standards.
- Rotating and supervising product within the store as well as proficient skills in food production.
- Supervised daily operations to ensure optimal workflow and service quality.
- Maintaining sanitation/ health standards during the duration of every shift.
- Upholding the core values to boost and maintain guest satisfaction.
- Trained new staff on procedures, customer service, and operational standards.
Crew Member
Eegee’s LLC
12.2022 - 10.2023
- Upholding guest satisfaction while following expectations from GM and AM.
- Multitasking, able to work any position in the store.
- Making sure procedures are followed every shift.
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated point-of-sale systems efficiently to process transactions accurately and swiftly.
Front-End Team Lead
Wal-Mart Supercenter
01.2022 - 01.2023
- Operating POS cash registers and equipment to collect payments.
- Led opening and closing procedures as well as conducting cash drops, cash control, and vault monitoring.
- Assisted team in boosting customer satisfaction, checking accurate balances for transactions, and promote smooth operations.
- Controlled merchandise zoning and monitored compliance with merchandise guidelines.
- Dependable, worked extra shifts during busy periods and covered for call-in employees to maintain business needs.
- Maintained guest satisfaction rates by answering consumer questions and fulfilling requests.
- Mentored and developed new associate skills with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock to meet expected customer and sales levels.
- Managed and developed employee improvement plans to motivate team members to reach higher levels of performance, skill, and efficiency
- Mentored team members, fostering skill development and enhancing overall performance.
Customer Service Representative
Wal-Mart Supercenter
01.2020 - 01.2022
- Provided care for customers’ requests pertaining to sold products and services.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice/ assistance to customers, while still upholding store policy.
- Cultivated customer loyalty, promoted business, and improved sales.
- Worked with customers, management / sales teams to better understand customer needs and recommend appropriate solutions.
Cashier
Wal-Mart Supercenter
01.2019 - 01.2020
- Operated cash register for cash, check, and debit/credit card transactions with excellent accuracy levels.
- Worked flexible schedule including extra shift to meet business needs
- Helped customers complete purchases, locate items and join reward program(s).
- Replenished sales floor merchandise/organized shelves racks and features for optimal appearance for driving sales.
Education
Highschool -
Pleasant Grove Highschool
Elk Grove, CA05-2019
Highschool -
Ironwood Ridge Highschool
Oro Valley, AZ01.2018
Skills
- Work Task Prioritization
- Performance Maximization
- Leadership & Staff Development
- Customer Experience & Retention
- Shift Supervision & Closing Procedures
- Inventory & Product Management
- POS Operations & Cash Handling
- Communication & Conflict Resolution
- Time Management & Adaptability
- Performance Coaching & Accountability
- Creating Collaborative Relationships & Interpersonal Communication
- Critical Thinking & Attention to Detail
Timeline
General Manager
Eegees Acquisition Corp
09.2025 - Current
Assistant Manager/Assistant General Manager
Eegees Acquisition Corp
02.2025 - 10.2025
Shift Leader
Eegee’s LLC
11.2023 - 02.2025
Crew Member
Eegee’s LLC
12.2022 - 10.2023
Front-End Team Lead
Wal-Mart Supercenter
01.2022 - 01.2023
Customer Service Representative
Wal-Mart Supercenter
01.2020 - 01.2022
Cashier
Wal-Mart Supercenter
01.2019 - 01.2020
Highschool -
Pleasant Grove Highschool
Highschool -
Ironwood Ridge Highschool