Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Antonio I Martinez

Antonio I Martinez

San Antonio,TX

Summary

Highly experienced individual known for exemplary team building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Seeking to continue to grow in skillset in all aspects in order to be multifaceted organizational leader.

Overview

15
15
years of professional experience
1
1
Certification

Work History

BMW Assistant Service Manager

BMW of San Antonio
San Antonio, TX
06.2019 - 08.2022
  • Assist customer when service is due on vehicle
  • Present repair estimates
  • Coordinate with various departments within dealership.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed written plans and obtained customer consent to proceed.
  • Followed up with customers during and after installations to verify satisfaction.
  • Maintained effective customer service by responding to service requests quickly.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

BMW Genius

BMW genius, BMW of San Antonio
San Antonio, TX
06.2017 - 06.2019
  • Aid as technology expert within dealership to sales and service
  • Manage clerical work: phone calls, email and paperwork
  • Aid to customer as technology expert for BMW.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Service Porter

BMW Of San Antonio
San Antonio, TX
02.2015 - 06.2017
  • Aid checking in customers for appointments
  • Aid all departments in providing seamless experience for guest
  • Escorted drivers to vehicles and helped load or carry large items.
  • Assigned and verified vehicle claim tickets upon arrival and retrieval.
  • Communicated with coworkers and managers about completed duties.
  • Moved cars around lot to increase space efficiency.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Cross trained with transportation department, contracting customers for courtesy vehicle.

Macy’s sales associate

Macy’s
San Antonio, TX
08.2011 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

SMSE Office Work Study

University Of The Incarnate Word
San Antonio, Texas
08.2008 - 12.2012
  • Assistant to secretary to dean, and Dean of School of mathematics science and engineering
  • Office clerical work
  • Interacted with staff by phone, email or in-person to provide information.
  • Gained operational knowledge and supported departmental needs.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.

Education

No Degree - Biology

University of The Incarnate Word
San Antonio, TX
12.2012

Skills

Effective communication

  • Time management
  • Leadership
  • Critical thinking
  • Interpersonal skills
  • Dual language
  • Customer Service
  • Teamwork and Collaboration
  • Sales Expertise
  • Sales Goal Attainment
  • Customer Needs Assessment
  • Cash Handling
  • Time Management
  • Google Spreadsheets
  • Following Up with Clients

Accomplishments

Profiles in achievement accomplishment: Silver 2018, Platinum 2019, Platinum 2020, Platinum 2021


BMW Victory lap winner 2022

Certification

Dale Carnegie certification


BMW Genius Certification


Project Manager certification

Languages

Spanish
Native or Bilingual

Timeline

BMW Assistant Service Manager

BMW of San Antonio
06.2019 - 08.2022

BMW Genius

BMW genius, BMW of San Antonio
06.2017 - 06.2019

Service Porter

BMW Of San Antonio
02.2015 - 06.2017

Macy’s sales associate

Macy’s
08.2011 - 02.2015

SMSE Office Work Study

University Of The Incarnate Word
08.2008 - 12.2012

No Degree - Biology

University of The Incarnate Word

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Antonio I Martinez