Antonio Peraza
Fort Lauderdale,FL
Summary
Meticulous accounting professional bringing experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks and Softpro proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Escrow Processor
Shared Success Center
03.2024 - Current
- Improved the efficiency of escrow processing by streamlining workflow and implementing time-saving strategies.
- Reduced errors in documentation by thoroughly reviewing all paperwork and ensuring accuracy before submission.
- Obtaining residential payoffs
- Collecting HOA dues
- Obtaining tax assessments and certifications
- Maintaining code compliance documentation
- Downloading Closing Protection Letters
- Assisted in training new team members on company procedures, enhancing overall team performance and productivity.
Escrow Accounting Processor
Florida Title And Guarantee
06.2023 - 03.2024
- Cut checks and initiated wires to send out
- Responsible for all positive pay functions and reconciling during morning time to make sure accounts are balanced
- Responsible for all stale dated checks and file balances for all branches
- Responsible for the input of wires and receipts into files
- Responsible for creating stop payments in the bank for lost checks or reissued checks
- Responsible for depositing ZOCCAMS for files and receipts in the file
Customer Service Representative
Chewy.com
02.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Associate
T-Mobile
10.2022 - 02.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Hardware Sales Associate
The Home Depot Inc
03.2022 - 11.2022
- Executes company policies, procedures and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Unboxes new merchandise and restocks shelves in appealing and organized arrangements to promote items.
- Recommends optimal merchandise based on customer needs and desires and then escorts customers to products and points out complementary items to boost store sales.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Sales Associate
The Children's Place
01.2021 - 03.2022
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with customers and colleagues through excellent customer service and troubleshooting abilities to drive team success.
Education
Certifications - Java Programming And Web Design
William T. McFatter Technical College
Davie, FL07.2023
High School Diploma -
Plantation High School
Plantation, FL06.2022
Skills
- Fluent in English and Spanish
- Microsoft Applications Proficient
- Good Work Ethic
- Flexible and Adaptable
- Multitasking Abilities
- Analytical and Critical Thinking Skills
- Multitasking and Prioritization
- Data Entry
- Computerized Accounting
- Payment Coordination
Certification
- Information Technology Specialist (ITS)- Software Development
- Certified Internet Web (CIW) JavaScript Specialist
- CompTIA Project+
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Escrow Processor
Shared Success Center
03.2024 - Current
Escrow Accounting Processor
Florida Title And Guarantee
06.2023 - 03.2024
Customer Service Representative
Chewy.com
02.2023 - 06.2023
Sales Associate
T-Mobile
10.2022 - 02.2023
Hardware Sales Associate
The Home Depot Inc
03.2022 - 11.2022
Sales Associate
The Children's Place
01.2021 - 03.2022
Certifications - Java Programming And Web Design
William T. McFatter Technical College
High School Diploma -
Plantation High School