ANTONIOS KIFLEMARIAM
Alexandria,VA
Summary
Experienced and results-oriented senior sales representative with a growth mindset and a strong drive for success. Known for quick thinking, adaptability, and a confident approach to closing deals. Boasting over 10 years of combined expertise in both B2B and B2C sales, with proficiency in phone-based and face-to-face interactions.
Overview
10
10
years of professional experience
Work History
Small Business Co-Owner
Gold Rush Cash for Gold
05.2017 - 10.2019
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
- Hired and supervised training of over Number employees every quarter.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Business Owner
Gold Rush Clothing Store
05.2017 - 10.2019
- Negotiated with vendors to acquire products at discounted price
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
- Recruited and trained team members staff to perform daily business functions
- Conferred with customers to understand needs and finalize purchase orders
- Maintained records of inventory, income, and expenses
- Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
Global Business Development Executive
Parts Base Inc.
01.2016 - 03.2017
- Contacted decision makers to set up consultative appointments
- Created and maintained spreadsheets and databases to detail specimen collection and data gathering
- Entered invoice and payment information into database, maintaining strict security protocols to minimize unauthorized party access
- Improved company revenues by up-selling products and services
- Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Broke company's record multiple times by exceeding sales goals, up-selling company's products and services.
German Language Instructor
Rosetta Stone Inc.
09.2013 - 01.2016
- Taught German language to K12 Students, and international business professionals in reading writing and speaking in German
- Conduct assessments to monitor progress
- Advised students and business travelers of German cultural norms and practices
- Assessed students' grasp of class material presented in courses and workshops
- Mitigated learning gaps and effectively delivered curriculum to over students
- Evaluated student progress and adjusted learning plans to foster progress
- Built rapport with students and parents to increase academic success and parent engagement.
Customer Service Representative
Visa Inc.
04.2012 - 03.2013
- Assisted German and English speaking customers with Product and Service questions
- Exchanged information between cardholders, issuers, merchants, acquirers, members, and product offices
- Provided phone, email, and chat support entitlements and enrollments for multiple Visa products
- Responded to customer inquiries relating to general functionality support for Visa products via multiple communication channels
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Chat Moderator and Technical Consultant
I-Touch Buongiorno
06.2009 - 10.2010
- Served as a Chat Moderator and Tech Support for German, UK, and Nigerian consumers of wireless data services
- Provided technical support to customers by telephone; helped customers solve problems with wireless service and resolved customer difficulties with new systems and programs
- Reviewed postings to the company on-line digests, ensuring that matters addressed there were pertinent, nonviolent and not offensive to other customers
- Scanned postings quickly to keep lines moving and reduce overall wait time.
Education
Professional Coaching Certification -
University of Miami
Miami, FL03.2013
Diploma Business Studies -
John F. Kennedy
Esslingen a.N.07.1992
Skills
- Cold Calling
- Inbound and Outbound Calling
- Soft and Hard Selling
- Up and Cross-Selling
- Customer Retention
- Customer Relation
- Personal Coaching
- Building Rapport
- Active Listening
- Qualifying Prospects
- Effective Communication
- Customers Need Identification
- Presenting Solution
- Customer Service
- B2B and B2C Sales
- Presentation
- Business Development
- Prospecting and Networking
- Lead Generation
- Negotiations
- Fluent in German, English, Amharic, Tigrinia
Languages
German, Amharic, Tigrinya, English
Native or Bilingual
Timeline
Small Business Co-Owner
Gold Rush Cash for Gold
05.2017 - 10.2019
Business Owner
Gold Rush Clothing Store
05.2017 - 10.2019
Global Business Development Executive
Parts Base Inc.
01.2016 - 03.2017
German Language Instructor
Rosetta Stone Inc.
09.2013 - 01.2016
Customer Service Representative
Visa Inc.
04.2012 - 03.2013
Chat Moderator and Technical Consultant
I-Touch Buongiorno
06.2009 - 10.2010
Professional Coaching Certification -
University of Miami
Diploma Business Studies -
John F. Kennedy
Additional Information
Hobby Writer Narrative poems, Memoir
First book coming out soon
Brand Name and Domain: AKReadersGroup - language: Provocative Literature
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