Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antony Ramirez-Flores

Vancouver,WA

Summary

Recent graduate looking for an entry-level position to further improve my IT skills for the future.

Overview

1
1
year of professional experience
13
13
Certifications

Work History

School Help Desk

Cascadia Tech Academy
Vancouver, WA
09.2024 - 06.2025
  • I took calls and asked questions before helping whoever was calling at their program.
  • Worked with hardware and software issues when taking calls.
  • Documenting calls into the ticketing system and closing finished tasks.

Education

High School Diploma -

Skyview High School
Vancouver, WA
06-2025

High School Diploma -

Cascadia Technical Academy
Vancouver, WA
06-2025

Skills

  • Customer service
  • Technical support
  • Problem resolution
  • Effective communication
  • Call documentation
  • Hardware troubleshooting
  • Team collaboration
  • Ticket documentation
  • Software installation
  • Software updates
  • Troubleshooting and diagnosis
  • Operating systems
  • User access support
  • Windows 10
  • Microsoft Word
  • Microsoft Power Point

Certification

IT Specialist - Network Security, Certiport, 2025

Timeline

School Help Desk

Cascadia Tech Academy
09.2024 - 06.2025

High School Diploma -

Skyview High School

High School Diploma -

Cascadia Technical Academy
Antony Ramirez-Flores