Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
After-School Counselor/ Front- Desk
YMCA South Florida
04.2024 - Current
Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
Collaborated with school faculty to develop enrichment opportunities for students, supporting their academic growth and social skills.
Assisted in coordinating special events and field trips, providing engaging experiences outside of the classroom.
Monitored student progress through ongoing assessments, ensuring timely interventions when necessary.
Streamlined front desk operations for improved efficiency and guest experience.
Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Answered customer telephone calls promptly and appropriately handled needs.
Sports Staff Member
I9 Sports
04.2023 - Current
Seasonal Position
Led team building activities aimed at improving morale among staff members.
Trained new staff members on relevant policies and procedures.
Displayed strong knowledge of rules and regulations related to sports activities.
Promoted positive sportsmanship among players, coaches and spectators alike.
Monitored progress of athletes throughout the season providing necessary guidance.
Demonstrated leadership capabilities in managing staff members during high-pressure situations.
Assisted with the setup of equipment for various sporting activities.
Developed a comprehensive knowledge of sports teams, athletes, and game rules to accurately report on sporting events.
NHL Allstar Weekend Staff
Adecco Staffing
02.2023 - 02.2023
Participated in meetings to voice concerns or suggest improvements.
Managed time by effectively prioritizing urgent tasks.
Collaborated with other staff members to achieve daily, weekly, and monthly targets.
Worked under guidance of leadership and alongside other staff members to meet organizational goals.
Coordinated travel arrangements for senior executives while staying within budget constraints.
Utilized problem-solving skills to identify and resolve customer issues quickly and efficiently.
Collaborated with other departments to ensure efficient workflow processes.
Expanded skills by attending workshops and training sessions.
Worked with a group of over 100 staff.
Volunteer Coordinator
Black At Private School
12.2021 - 01.2023
Recruited volunteers for committees, teams, and projects by matching interests with needs.
Reported number of active volunteers and volunteer service hours for annual reporting.
Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service.
Applied best practices for recruiting, onboarding and retention of volunteers.
Researched potential funding sources for volunteer programs in order to secure additional support for the organization.
Analyzed data collected from surveys regarding volunteer experiences in order to identify areas of improvement.
Organized training sessions for new volunteers to orient them on organizational policies, procedures, and expectations.
Worked with volunteers to determine future volunteer efforts.
Retail Sales Associate
Finishline Inc
08.2022 - 12.2022
Received and processed online orders for shipment or store pick-up.
Cleaned and organized sales floor in accordance with company merchandising standards.
Greeted customers and engaged in conversation to assess needs.
Maintained cleanliness of work areas throughout shift according to company standards.
Collaborated with staff to ensure restocking and replenishment of merchandise.
Fostered relationships with customers by providing exceptional customer service and follow up calls after purchases were made.
Resolved customer disputes quickly while maintaining professionalism at all times.
Handled customer complaints in a professional manner.
Located merchandise on racks or shelves and delivered to customers.
Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability.
Explained products and services to help customers make informed decisions.
Operated point-of-sale systems accurately to process payments from customers.
Provided friendly and knowledgeable assistance to customers on the sales floor.
Used POS system to process sales and refund transactions.
Stocked shelves with merchandise according to company standards.
Promoted store products by actively engaging customers and providing product demonstrations.
Volunteer Coordinator
March For Our Lives
05.2021 - 01.2022
Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service.
Reported number of active volunteers and volunteer service hours for annual reporting.
Recruited volunteers for committees, teams, and projects by matching interests with needs.
Developed and implemented volunteer recruitment strategies, including advertising campaigns and outreach initiatives.
Researched potential funding sources for volunteer programs in order to secure additional support for organization.
Organized training sessions for new volunteers to orient them on organizational policies, procedures, and expectations.
Assisted with event planning activities by coordinating logistics associated with recruiting volunteers for specific tasks or assignments.
Coordinated volunteer activities, such as scheduling shifts, assigning tasks, monitoring progress, and providing feedback.
Education
Bachelor of Science - Minor in Health And Wellness Coaching & Nutrition
Nova Southeastern University
Davie, FL
04.2027
Bachelor of Science - Public Health
Nova Southeastern University
Davie, FL
04.2027
High School Diploma -
St. Thomas Aquinas High School
Fort Lauderdale, FL
05.2023
Skills
Microsoft Office
Email and Phone Etiquette
Relationship Building
Detail-Oriented
Decision-Making
Customer Service
Public Speaking
Video Editing
Formatting
Staff Collaboration
Accomplishments
Collaborated with team of staff and organizers at March For Our Lives in the development of planning meetings with U.S. House Representatives members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
Haitian- Creole
Advanced (C1)
Timeline
After-School Counselor/ Front- Desk
YMCA South Florida
04.2024 - Current
Sports Staff Member
I9 Sports
04.2023 - Current
NHL Allstar Weekend Staff
Adecco Staffing
02.2023 - 02.2023
Retail Sales Associate
Finishline Inc
08.2022 - 12.2022
Volunteer Coordinator
Black At Private School
12.2021 - 01.2023
Volunteer Coordinator
March For Our Lives
05.2021 - 01.2022
Bachelor of Science - Minor in Health And Wellness Coaching & Nutrition
IT Specialist (Customer Account Analyst) at Defense Information Systems AgencyIT Specialist (Customer Account Analyst) at Defense Information Systems Agency