Joshua Reyes
Homestead,FL
Summary
Dynamic Membership Sales Representative with a proven track record at YMCA of South Florida, excelling in customer service and membership processing. Recognized for enhancing member satisfaction through personalized service and effective negotiation skills, leading to increased loyalty and retention. Adaptable and goal-oriented, committed to achieving exceptional results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Membership Sales Representative
YMCA of South Florida
12.2024 - Current
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Sports Instructor
YMCA South Florida
08.2024 - Current
- Mentored new instructors on best practices in coaching methodology, contributing to a cohesive team environment.
- Implemented injury prevention techniques through proper warm-up and cool-down routines, reducing the risk of injuries during practices and games.
- Managed sports equipment inventory, ensuring proper maintenance and replacement as needed for optimal performance.
- Enhanced athlete performance by implementing customized training programs tailored to individual needs.
- Boosted player confidence and motivation with consistent encouragement and constructive feedback.
Lot Attendant
Home Depot
08.2022 - 02.2024
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
Receptionist
FPG
12.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
True North Classical Academy
Miami, FL05-2024
Skills
- Customer service
- Membership processing
- Goal-oriented mindset
- Adaptability to change
- Product and service sales
- Effective negotiation
Timeline
Membership Sales Representative
YMCA of South Florida
12.2024 - Current
Sports Instructor
YMCA South Florida
08.2024 - Current
Lot Attendant
Home Depot
08.2022 - 02.2024
Receptionist
FPG
12.2021 - 08.2022
High School Diploma -
True North Classical Academy
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