Guadalupe Rivera

• Enhanced visibility of membership benefits through creation of informative brochures and online content.
• Provided training to new staff on sales techniques and membership benefits, raising overall effectiveness of team.
• Contributed to membership growth by participating in promotional events, trade shows, and community outreach initiatives.
• Streamlined membership application process by optimizing documentation and efficiently addressing inquiries from prospects.
• Improved member experience with introduction of feedback system to collect and act upon member suggestions.
• Generated leads by researching potential clients and identifying key decision-makers to approach.
• Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
• Developed and maintained comprehensive database of members and prospects to streamline communication efforts.
• Implemented referral program that significantly increased membership through word-of-mouth.
• Expanded client base through effective networking, relationship-building, and follow-up techniques.
• Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
• Improved operational efficiency by recommending and implementing changes to membership sales process.
• Negotiated partnerships with local businesses to offer exclusive discounts to members, adding value to memberships.
• Successfully transitioned existing customers onto more suitable memberships plans when necessary.
• Streamlined membership renewal process, making it more user-friendly and increasing renewal rates.

Customer service, membership desk and cashier