Antony Thomas Jr
Concord,NC
Summary
Tenacious Sales Representative accomplished in prospecting leads, bringing in new customers, and closing sales. Consistently exceeds quotas and maximizes business profits. Driven to continuous personal improvement with competitive and ambitious mindset. Anticipates and overcomes roadblocks with savvy mindset and sales experience.
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 7 years of experience.
Overview
7
7
years of professional experience
Work History
Support Specialist II
BREX
07.2022 - 02.2024
- Consulted via telephone/ chat and email to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Worked cross-functionally with internal departments to align and validate data inputs.
- Produced and analyzed financial reports, revenue statements and variance reports.
- Documented customer interactions and contact information into company database.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
National Account Executive
Townsquare Interactive
01.2022 - 07.2022
- Self-identify and self-prospect 75+ businesses daily
- Cold call businesses to set online webinar demonstrations
- Administer online webinars and meetings with the client
- Finalize and close deals with the client
- Set individual and team goals and work with a Sales Manager to exceed goals
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
Loan Officer
Better Mortgage
06.2021 - 12.2021
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Sales Partner
Verizon Connect
02.2020 - 07.2021
- Generating qualified appointments with key partners who have decision making authority
- Maintaining a sales funnel of high-value leads which meet BANT criteria
- Identifying new sales opportunities and lead sources through the qualification process
- Maximizing territory potential through targeting prospects, qualifying, identifying needs, and demand creation
- Generating new target prospects through research, networking, and referrals
- Converting leads to sales opportunities by identifying alignment of critical business needs with the company's solutions which differentiate Verizon Connect from competitors
- Maintaining the CRM for opportunity and contact management is fully compliant with Verizon Connect sales processes and procedures
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Negotiated details of contracts and payments
- Handled customer situations by making amicable decisions for customers and company
- Entered, updated, and maintained daily activity and prospect information.
Inside Sales Representative
Coca Cola Consolidated
01.2017 - 02.2020
- Owned and managed pipeline of individual and business accounts
- Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries
- Utilize creativity, industry knowledge, and both customer service and relationship building skills to successfully navigate through all customer service issues
- Address customer needs and work through customer operational issues
- Handle inbound and outbound sale calls
- Over see over 60-70 customer accounts a day
- Completed company leadership training program
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Education
EDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATION -
Bachelor of Arts - Criminal Justice
Livingston College
05.2015
Skills
- Customer service-focused
- Sales expertise
- Excellent time management
- Project management
- Upselling expertise
- Sales presentations
- Sales and market development
- Inside and outside sale
- Sales closing
- B2B and B2C sales
- Verbal and Written Communication
- Customer Service Support
- Organizational Skills
- Customer Service
- Online Chat Support
Timeline
Support Specialist II
BREX
07.2022 - 02.2024
National Account Executive
Townsquare Interactive
01.2022 - 07.2022
Loan Officer
Better Mortgage
06.2021 - 12.2021
Sales Partner
Verizon Connect
02.2020 - 07.2021
Inside Sales Representative
Coca Cola Consolidated
01.2017 - 02.2020
EDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATION -
Bachelor of Arts - Criminal Justice
Livingston College