Evelina Diago

• Provided technical support to clients using Modernizing Medicine's software solutions.
• Assisted in troubleshooting software issues, ensuring minimal downtime for users.
• Collaborated with cross-functional teams to enhance user experience and address client feedback.
• Documented support processes and created training materials for new staff members.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Managed high-volume calls while maintaining exceptional service standards and efficiency.

• Assisted customers with inquiries, providing accurate information and resolving issues promptly.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned and adapted quickly to new technology and software applications.

· Prepared merchandise for sales floor by pricing or tagging.

· Helped customers locate products and checked store system for merchandise at other sites.

· Engaged with customers to effectively build rapport and lasting relationships.

· Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

· In charge of online sales (eBay) generating around $40k monthly.

· Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise